• Analyze the customers’ financial situation and offer the best payment solutions.• Initiate consumer negotiations for debt recovery through phone contact• Negotiate settlements or monthly payment allowances within specific client guidelines.• Perform collection calls on assigned accounts in their work queue, predictive dialer, and inbound calls.

•Adhered to company policies and scripts to consistently achieve call-time and quality standards.•Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.