Satwinder Singh Email & Phone Number

Calgary, Alberta, Canada

Canada

Calgary, Alberta, Canada

Calgary, Alberta, Canada

• Responding to client inquiries/issues that come through via email, phone, or Remedy system in a professional manner.• Responding in a timely fashion to Trouble-Tickets raised in Service Desk queue for IMAC Build and Deploy services, Emergency rebuilds, within SLA, ensuring all Trouble Tickets are closed to prevalent quality standards.• Following and updating documentation including Knowledge Base articles and Technical Alerts.• Completing internal and External deployments where… Show more • Responding to client inquiries/issues that come through via email, phone, or Remedy system in a professional manner.• Responding in a timely fashion to Trouble-Tickets raised in Service Desk queue for IMAC Build and Deploy services, Emergency rebuilds, within SLA, ensuring all Trouble Tickets are closed to prevalent quality standards.• Following and updating documentation including Knowledge Base articles and Technical Alerts.• Completing internal and External deployments where driving company vehicles is required• Ensuring SLA’s are achieved and client expectations are met (or exceeded).• Participating & contributing to service improvement plans.• Backfilling other IMAC services when required. Show less

Calgary, Alberta, Canada

Calgary, Alberta, Canada

Calgary, Canada Area

• Assisted customers with service/repair issues, discussed product with customers to determine product problems and service requirements• Answered questions regarding product installation and operation• Correctly and fully completed repair tags for all product lines, verified proper paperwork and documents items included with unit • Offered estimate of work to be done. Contacted customers regarding status of repair, solicited additional information if needed, and provided work… Show more • Assisted customers with service/repair issues, discussed product with customers to determine product problems and service requirements• Answered questions regarding product installation and operation• Correctly and fully completed repair tags for all product lines, verified proper paperwork and documents items included with unit • Offered estimate of work to be done. Contacted customers regarding status of repair, solicited additional information if needed, and provided work estimates • Contacted customers when item was repaired and/or received from Service Center• Educated customer to prevent similar problems Show less

Calgary, Canada Area

 Provides ongoing performance feedback and conducts and records regular performance reviews Communicates with all shifts on day to day operations and critical areas of focus Responsible for daily cash procedures and assists with financial reporting Assists with ordering of supplies and overall building maintenance and cleanliness Is able to enforce and comply with pre-established Tim Horton's operating procedures Ensures high standards of guest experience are… Show more  Provides ongoing performance feedback and conducts and records regular performance reviews Communicates with all shifts on day to day operations and critical areas of focus Responsible for daily cash procedures and assists with financial reporting Assists with ordering of supplies and overall building maintenance and cleanliness Is able to enforce and comply with pre-established Tim Horton's operating procedures Ensures high standards of guest experience are maintained Resolves guest complaints and turns potentially negative situations into positive ones Assists Manager in running company-wide incentive programs Manages team member scheduling to ensure adequate coverage on all shifts Show less

Oshawa, On, Canada

• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.• Check to ensure that appropriate changes were made to resolve customers' problems.• Determine charges for services requested, collect deposits or payments, or arrange for billing.• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.• Compare disputed… Show more • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.• Check to ensure that appropriate changes were made to resolve customers' problems.• Determine charges for services requested, collect deposits or payments, or arrange for billing.• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.• Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.• Order tests that could determine the causes of product malfunctions. Show less

• Manage backup, security and user help systems.• Develop computer information resources, providing for data security and control, strategic computing, and disaster recovery.• Consult with users, management, vendors, and technicians to assess computing needs and system requirements.• Stay abreast of advances in technology.• Provide users with technical support for computer problems.• Direct daily operations of department, analyzing workflow, establishing priorities… Show more • Manage backup, security and user help systems.• Develop computer information resources, providing for data security and control, strategic computing, and disaster recovery.• Consult with users, management, vendors, and technicians to assess computing needs and system requirements.• Stay abreast of advances in technology.• Provide users with technical support for computer problems.• Direct daily operations of department, analyzing workflow, establishing priorities, developing standards and setting deadlines.• Prepare and review operational reports or project progress reports.• Purchase necessary equipment.• Answer user inquiries regarding computer software or hardware operation to resolve problems.• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.• Refer major hardware or software problems or defective products to vendors or technicians for service.• Inspect equipment and read order sheets to prepare for delivery to users. Show less

Computer System Technician, Information Technology, Diploma

Activities and Societies: Dance Team I learned here about technical skills and expertise required to work in the high-demand world.

High School, 10Th Grade Graduation

high school