Highly motivated and experienced community manager with a passion for building and maintaining online communities. Excellent communication skills proven by the ability to succesfully manage several crypto project and work with people from very diverse background. Proven track record of increasing engagement and driving conversions through engaging content and community building
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Community ManagerFormCentral Java, Indonesia -
Community ManagerRoll Jul 2024 - PresentAmerika SerikatForm is the first L2 built for SocialFi on Ethereum. Form is powered by the OP Stack and utilizes Celestia as a modular data availability (DA) layer to ensure high-throughput and low fees.My responsibilities:- Led and grew the Form Network community by implementing engaging strategies.- Developed and maintained strong relationships with community members by overseeing Discord, Telegram, and social media platforms, fostering a welcoming and active environment.- Coordinated large-scale events into the ecosystem, driving community engagement and raising awareness of Form's SocialFi initiatives.- Managed and facilitated communication between the community and the project team, providing real-time feedback, support, and updates, resulting in improved community satisfaction and project alignment. -
Community AdminArtela Sep 2023 - PresentArtela is an extensible blockchain network enabling developers to build feature-rich dApps. Artela is dedicated to pushing the boundaries of dApp functionality beyond smart contracts, unlocking the full potential of Web3 innovations.My responsibilities:- Managed and engaged with a dynamic community of over 250k members across multiple platforms, fostering a positive and active environment.- Monitored community sentiment and provided timely feedback to the project team, ensuring alignment with community needs and expectations- Handled customer inquiries and resolved issues in a timely and professional manner, ensuring high levels of community satisfaction.- Proactively safeguarded the community from scammers and hackers, implementing security measures that resulted in zero financial losses for members. -
Community LeadGeegs May 2023 - Nov 2023Kuala Lumpur, Malaysia- Actively engage with community members, initiate conversations, and respond to inquiries, comments, and feedback in a timely and friendly manner. Foster a positive and inclusive atmosphere that encourages participation and collaboration.- Monitor Discord channels, moderate discussions, and enforce community guidelines and rules to maintain a respectful and productive environment. Address any conflicts or issues that arise promptly and effectively.- Gather insights and feedback from community members to inform product development, user experience improvements, and community-related decisions. Provide regular reports on community sentiment, engagement metrics, and suggestions for improvement.- Maintain a comprehensive knowledge base and documentation of frequently asked questions, project updates, and community guidelines. Assist community members with technical issues and provide support whenever needed.
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Ambassador3Dns, Inc. Aug 2023 - Oct 20233DNS is a decentralized domain name service (DNS) that can power real web domains. Users can import an existing domain or register a new one and bring the domain onchain via 3DNS.- Answering all users questions in discord professionally and timely manner- Create and shared high-quality content, including articles, videos, and memes to inform, inspire, and engage the Web3 community.- Host a weekly game or quiz in discord to drive engangement- Moderating community sever forums and monitor discord security -
Customer Support SpecialistVatnförn (Deepwaters) Jan 2023 - Jul 2023Amerika SerikatDeepwaters is a fully compliant, hybrid exchange that uses a combination of blockchain and secure hardware processing to facilitate a provably level playing field, while also maintaining efficiency of execution at scale.- Manage and moderate a Discord community of over 75,000 members- Handle customer inquiries and resolve issues in a timely and professional manner- Conducted targeted email campaigns using HubSpot resulting increase in qualified leads and expansion of the client base.- Oversaw end-to-end customer KYC documentation process, ensuring compliance with regulatory requirements -
Community AdminVatnförn (Deepwaters) Aug 2022 - Jul 2023Amerika Serikat- Fostered a vibrant and inclusive community of over 75,000 members within the Discord platform- Ensured content compliance with community guidelines and standards, moderating and removing inappropriate content.- Collaborated with the marketing team to develop and implement strategies that increased community engagement -
Community ModeratorTribe3 Official Jul 2022 - Apr 2023Tribe3 is a gamified NFT futures exchange where users can trade NFT perpetual futures with leverage, engage in NFT tribe battles against others in the community and win in-game items to create personalized NFT avatars. • Fostering an interactive and supportive community atmosphere within the Tribe3 Discord, facilitating engagement among a diverse user base passionate about NFT futures trading and gamified experiences.• Diligently moderated discussions, resolved member inquiries, and upheld community guidelines to maintain a vibrant and respectful environment for NFT enthusiasts, traders, and gamers.Contributed to the development of engaging community-driven initiatives, including NFT tribe battles and in-game events, amplifying user participation and enhancing the overall community experience.• Contributed to the development of engaging community-driven initiatives.• Actively collaborated with the team to gather user feedback, channeling valuable insights to improve platform features, functionalities, and user experience.• Cultivated a strong sense of companionship among members, facilitating knowledge-sharing and networking opportunities, thereby fortifying Tribe3's position as an engaging platform for NFT trading and gamified experiences.
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Community ManagerPostmint Oct 2022 - Jan 2023Singapura• Build, developed, and manage a vibrant online community on discord.• Provided personalized and timely user support, addressing inquiries, troubleshooting issues, and ensuring high user satisfaction.• Monitored and analyzed community sentiment and engagement metrics. -
Discord ModeratorKlap Finance Jun 2022 - Sep 2022KLAP (Klaytn Lending Application) is a decentralized non-custodial liquidity market protocol where users can participate as depositors or borrowers. Depositors provide liquidity to the market to earn a passive income, while borrowers are able to borrow in an over-collateralized (perpetually) or under-collateralized (one-block liquidity) fashion.• Effectively addressed member inquiries and concerns in a timely manner, fostering a positive user experience within a decentralized non-custodial liquidity market protocol.• Managed and moderated a thriving Discord community of over 22,000 members, ensuring an engaging and supportive environment.• Maintained content compliance by enforcing community guidelines and swiftly moderating/removing inappropriate content, promoting a safe and welcoming space for all participants.• Collaborated with cross-functional teams to streamline communication channels and optimize community engagement strategies.
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Community ModeratorKlex Finance Jun 2022 - Sep 2022Seoul, Korea SelatanKLEX is automated portfolio manager and trading platform. Klex is also an implementation of the Balancer v2 Protocol on Klaytn.• Executed effective moderation strategies within the Discord community of Klex Finance, ensuring a vibrant and compliant environment for over 20.000 members.• Fostered a positive and engaging atmosphere by promptly addressing member inquiries, concerns, and reports, thereby enhancing user satisfaction and trust.• Enforced community guidelines and standards, actively moderating discussions and swiftly removing inappropriate content, maintaining the integrity and professionalism of the community space.• Provided valuable feedback and insights from community interactions to internal teams, contributing to the improvement of products and services based on user needs and preferences.
Frequently Asked Questions about Satya Oktavianto
What company does Satya Oktavianto work for?
Satya Oktavianto works for Form
What is Satya Oktavianto's role at the current company?
Satya Oktavianto's current role is Community Manager.
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