Transition from indirect market to direct Market.SAP implementations Strategically important launch of Online Technical Support Team, organising the Field Service Team.Part of India Leadership Team for alignment and work towards organizational goals.Building Top Talents.Inovattive Solution development for support crossfunctional teams.LRM planning.Budgeting.Keeping a tap on Customer expectations and shaping the current and future strategy accordingly.Becoming the bridge between the global and local thoughtprocess, market, customer expectations.Build Teams for new support functions.Interact & Mentor global and local managers for their development.Define Goals near and long term.

Service Support Management Intuitive(da Vinci) and Mako (Stryker) Installation Base in India.Trainings attended in Sunnyvale, CA USA for Intuitive and Fort Lauderdale, FL USA for MAKO Robotic System from Stryker

> Lead the Services for India.> Manage and guide the engineer team for India for da Vinci Robots.> Deal with the premium customers and support for Service Issue.> Support Sales as and when needed.> Maintain proper records for CMC's and Engineer Training in USA etc. Also maintaining the Service Contract records for System Installation base.> Providing reports to Intuitive Surgical for India Services on Quarterly and Yearly bases.> Syncing with the servers and maintaining updated records and technology of the tools and Laptops used for da Vinci Surgical Robots.> Reporting the India CEO directly.> Tracking the parts availability in stocks for India and making sure the defective parts are sent back to USA Intuitive in timely manner.> Attending the yearly Service meetings and representing India service and records in front of the Top Service personnel's of Intuitive and other similar Service Heads of different countries.

Handling the Service Division of Vattikuti Technologies India for daVinci Surgical Robots from Intuitive Surgicals for whole India. Managing a team of engineers placed all over india. Performing Service audits and structuring of the Service division and functions. Following up for Service Contracts etc.

SERVICE AND INSTALLATION OF CT, PETCT AND WORKSTATION.ATTENDING SERVICE CALLS OF MRI, NUCLEAR MEDICINE ETC.TRAINED IN JAPAN FOR HISPEED CTE SYSTEM AND THEN IN USA FOR LIGHTSPEED SYSTEMS.