As a Customer Support Lead at WallMantra, I manage a team of 10 customer service representatives who handle queries, complaints, and feedback from online shoppers. I also oversee the social media presence of the company, creating and posting engaging content, responding to comments and messages, and monitoring the brand reputation.I have more than 5 years of experience in customer support, having previously worked as a customer support entrepreneur at Ojas Softech Pvt. Ltd., where I provided product training, troubleshooting, and technical assistance to clients across various industries. I have a Bachelor of Business Administration degree from INSTITUTE OF PROFESSIONAL EXCELLENCE AND MANAGEMENT, GHAZIABAD, and I am proficient in Customer Relationship Management (CRM) software, problem solving, and customer service management.I am passionate about delivering excellent customer experiences and building long-term relationships with customers and clients. I am always looking for new ways to improve the quality and efficiency of our customer support processes and systems, as well as to learn new skills and technologies that can enhance our customer service capabilities. I am a team player, a leader, and a communicator, who values collaboration, feedback, and innovation.