I have 11 Years experienced in IT field with L2 and L3 physically and remote support. My responsibility is for managing a multi-user computing environment, such as a LAN and WAN connection. Including: installing and configuring system hardware and software as per organization requirement, establishing and managing user Profile/accounts; upgrading software; Outlook and Local PST Configure, and backup and recovery tasks, printer Configuration, VC and VoIP DeviceCheck all services (Server and Client) working or not, as well as Security Patch and software upgrade Patch Update or not.Anti-Virus properly Update check, Monitor and remove virus, spyware, and other non-authorized softwareHandling and monitoring Server like ADDC, SCCM, WDS, DHCP, FILE, Print Server I Have done CCNA, CISCO certified IT professional with diverse domain knowledge on Windows Administration, Networking, virtualization and Symantec security governance etc. Having Helpdesk support experience with large IT giant Tata Consultancy Services Ltd.Configure check Router and Switch as per organization requirementEscalate requests to the appropriate party, as needed. Replace or repair defective parts and equipment. Or Coordinate with VendorHandling new project and relocated IT and Network InfrastructurePrepare Report Like Incident, Security Patch, Assets details report, Prepare RCA (Root Cause Analysis) report for any incident.

providing IT support to 400+ users.• Daily Health Checkup of Windows Server.• Managing DHCP server (Fedora)• Managing CCTV Server• Managing Backup Server (Symantec Backupexec11d) (Taking backups, Handling Tapes, Restore Drill, Managing the Backup Register, Troubleshooting failed backups.)• Solving Helpdesk call second level.• Managing Antivirus Server (Symantec Endpoint Protection) for all clients.• Working with Network equipment Like Router, Switch, FCD convertor.• New site readiness in all aspects of IT Infrastructure - LAN & Wan (Router Configuration & other activities.) also involved in procurement.• Completed Six sigma yellow belt certification.

My responsibility is for managing a multi-user computing environment, such as a LAN and WAN connection. Including: installing and configuring system hardware and software as per organization requirement, establishing and managing user Profile/accounts; upgrading software; and backup and recovery tasks, printer Configuration, VC and VoIP DeviceCheck all services (Server and Client) working or not, as well as Security Patch and software upgrade Patch Update or not.Anti-Virus properly Update checkOutlook and Local PST Configure, Monitor and remove virus, spyware, and other non-authorized softwareConfigure check Router and Switch as per organization requirementEscalate requests to the appropriate party, as needed. Replace or repair defective parts and equipment. Or Coordinate with VendorHandling new project and relocated IT and Network InfrastructurePrepare Report Like Incident, Security Patch, Assets details report,

providing IT support to 400+ users.• Daily Health Checkup of Windows Server.• Managing Backup Server (Symantec Backupexec11d) (Taking backups, Handling Tapes, RestoreDrill, Managing the Backup Register, Troubleshooting failed backups.)• Solving Helpdesk call second level.• Managing Antivirus Server (Symantec Endpoint Protection) for all clients.• Working with Network equipment Like Router, Switch, FCD convertor.• New site readiness in all aspects of IT Infrastructure - LAN & Wan (Router Configuration & otheractivities.) also involved in procurement.• Completed Six sigma yellow belt certification.

Project of NSHM Management College (Durgapur), Asansol Engineeraing College and Dhadka Politechnic (Asansol)