Product: JioMart Digital | Domain: Order Lifecycle Management | Portfolio: Enterprise Systems Integration• Enabled omni-channel capabilities for Reliance Digital stores and integrated marketplaces for efficient online selling from warehouses• Revamped the shopping experience by adding key features like phone exchange, COD, partner lending, refurbished selling, and VAS, leading to a 35% increase in conversion rate• Designed and implemented a unified reporting interface for JioMart Digital, focusing on real-time reconciliation of net inventory and open order count, which cut booking failures by 70%• Collaborated with business teams across Retail, Logistics, Customer Support, Merchandising, and Finance to improve the return order process, reducing overhead costs by 28% and speeding up refund processing time by 33%• Enhanced system efficiency by updating API status transitions, achieving the execution of 200,000 orders every 5 minutes with a mere 0.1% failure rateProduct: Dock Scheduling Portals | Domain: eCommerce Procurement | Portfolio: New Product Launch (MVP)• Launched automated dock scheduling apps, reducing vendor fulfillment time by 47% and eliminating manual inefficiencies• Collaborated with users, experts, and providers to enhance vendor onboarding and optimize logistics• Managed expansion across 30 fulfillment centers, onboarding 10,000+ vendors and overseeing 250,000+ annual appointments• Integrated with 3PL systems improving coordination between fulfillment centers and logistics partners, resulting in a 35% reduction in turnaround times and enhancing delivery accuracy• Enhanced Return QC and PO management, enhancing efficiency by 22% and reducing delays by 35%

• Developed an AI-driven platform for automating data workflows, enhancing labelling efficiency and precision for AI model training• Led a team of 5 PMs in India to create a Data Studio that improves workflow assignment, quality control, real-time troubleshooting, and benchmark trackingProduct: Annotation & People Platform | Domain: Workforce Management | Portfolio: Product Vision & Lifecycle• Launched SaaS products and hosted the ML DataOps Summit with TechCrunch, enhancing brand visibility• Revamped ML-DataOps roadmap after market analysis, raising user adoption by 22% and revenue by 1.5x• Conducted assessments that cut operational costs by 25% and enhanced system performance by 40%• Led user research with 10 group discussions and 15 interviews, resolving critical pain points• Reduced user complaints by 55% and increased satisfaction by 72% through focused improvements

• Led the implementation of a data-quality SaaS solution across clients in industries such as Telecommunications, Retail, Healthcare, and Banking, focusing on product growth, platform customization and increasing user adoption• Authored POVs and whitepapers to support product marketing efforts, driving thought leadership and enhancing market positioningProduct: Data Quality Platform | Domain: Enterprise Data Management | Portfolio: Product Strategy & Roadmap• Developed customer-focused enterprise platforms and led cross-functional teams across India, Canada and the USA• Utilized AI/ML models to algorithmically identify and resolve data quality issues, reducing manual validation by 75% • Led a diverse 12-member team of architects, developers, QA analysts, and UX specialists to achieve strategic objectives• Increased product adoption by 64% and growth by improving user engagement and experience with innovative alerts• Developed a feedback loop that enhanced product usability by 20% and cut support queries by 25%

• Led multiple product engagements with top tech firms, driving customer experience enhancements and delivering high-value solutions• Developed customer-centric business solutions and spearheaded product development and transformation initiativesProduct: Network Applications | Domain: Web Service Development | Portfolio: Product Lifecycle Management• Pitched a strategic roadmap to convert 3 large-scale platforms from thick clients to web applications• Successfully executed the roadmap, increasing system efficiency by 20%, reducing operational costs by 15%, and ensuring a smooth transition for end-users through comprehensive training and change managementProduct: Ticketing System | Domain: Workflow Automation | Portfolio: Product Development• Developed a blueprint for a seamless omni-channel inventory management system across mobile and web applications• Reduced order processing time by 60% by optimizing processes and partner integrations, increasing efficiency and satisfaction

• Modernized retail operations by establishing Cloud ERP and MDM systems• Enhanced operational efficiency by digitizing order, invoice and inventory management processes

• Developed management information systems and optimized shift operations• Ensured compliance and governance through regular process audits

• Led web design, SEO, and social media marketing initiatives• Managed more than 50 web development projects from conception to launch