 Responsible for Lead Research based on Target market /Buyer Profile. Responsible for initial interaction and scope analyses.  Setup meetings with clients to showcase our product. Conducted Analysis and identify the ways to feature the product to the needs of the clients.  Follow-up’s to be taken up on a timely manner.  Hurdles with Sr. BDM & Partners to understand, analyze the recordings and sharing best practices.

 Perform the processing of the Completion and release of funds for mortgage with accountability and ownership, meeting and exceeding all the Performance Level Parameters consistently. Monitoring of the PLA parameters for the team and guiding the team in all instances to the business is delivered with best of the quality. Deliver and oversee Process Training-including modifying of Training Plans, improve training effectiveness, supervise and ensure appropriate performance by… Show more  Perform the processing of the Completion and release of funds for mortgage with accountability and ownership, meeting and exceeding all the Performance Level Parameters consistently. Monitoring of the PLA parameters for the team and guiding the team in all instances to the business is delivered with best of the quality. Deliver and oversee Process Training-including modifying of Training Plans, improve training effectiveness, supervise and ensure appropriate performance by trainees. Conducted Error Analysis for the Trainee by Identify and the reasons and ways to reduce the errors. Provided timely feedback. As a process expert be a point of referral for the complex queries of the team and explain various scenarios to help the team achieve a better understanding of the process. To generate and maintain statistical reports for the team and complete any procedural review as delegated by a line managers. Critical analysis and development of reports. Show less

 Provide enhanced customer service, suggestion and solutions to our card members. Meet and exceed business performance Level Agreements metric in terms of Quality, AHT, and Sales. Increase revenue and avoid revenue leakages, Coached team members on how to communicate assertively help in fee waiver, payment by phone fees and FCR to meet the required goals. Mitigate risk & maintaining high standards of integrity by following sales compliance policy. Coached Team members to… Show more  Provide enhanced customer service, suggestion and solutions to our card members. Meet and exceed business performance Level Agreements metric in terms of Quality, AHT, and Sales. Increase revenue and avoid revenue leakages, Coached team members on how to communicate assertively help in fee waiver, payment by phone fees and FCR to meet the required goals. Mitigate risk & maintaining high standards of integrity by following sales compliance policy. Coached Team members to improve efficiency & effectiveness on calls to ensure satisfactory resolution of customers concerns on the first contact.Thus, impacting the overall volume by reducing the call backs. Show less

 Ensure that my team meets daily targets for sales every month.  Review calls with team members to coach them how to convert a call into a quality sale call. Mitigate risk & maintain high standard of integrity by auditing sales call done by advisors. Keep a check on the attrition & absenteeism &Update HR Dept.  Continuous improvements in the revenue generation for the company by helping advisors develop their skills to sell on calls. Training new advisors & conduct… Show more  Ensure that my team meets daily targets for sales every month.  Review calls with team members to coach them how to convert a call into a quality sale call. Mitigate risk & maintain high standard of integrity by auditing sales call done by advisors. Keep a check on the attrition & absenteeism &Update HR Dept.  Continuous improvements in the revenue generation for the company by helping advisors develop their skills to sell on calls. Training new advisors & conduct refresher training to strengthen product knowledge. Organized events like treasure hunt, quiz etc to raise the morale of advisors. Show less

 Provide suggestions and information’s about our products to our customers. Meet sales targets on a daily basis. Increase revenue and provide quality sales .Mentor members of the team and teach them the art of making quality sales. Ensure there is no charge back for any sales. Learn more about the product and sharing the same with the team members.