• Business partner to the operations and help develop an organization with an employee centric approach. • Responsible for focus on costs/conversions and yield at various stages of talent engagement. • Build and rolled out a HR strategy for the organization, which is scalable and sustainable in a hands-on manner with accountability for its implementation success. • Formulated and established transparent HR policies and systems in consonance with organizational policies and corporate value system. • Built a HR organization which is competent and has high internal credibility. Put into place an aggressive skill development program which prepares the competitive edge of the organization as well as its growth plans. • Responsible for developing formal performance systems and succession planning processes through developmental interventions. • Developed and redesigned the organization structure which makes optimum use of the resources and provides room for growth and development for professionals. • Focussed on independently defining, developing and implementing broad-based strategic HR programs and processes to drive business results and organizational capabilities. • Promoted positive employee relations through design, communication and interpretation of personnel policies and programs.

Operations for all the Voice and Non Voice processes across the Company with a manpower base of 2000 associates. Primarily responsible for all the HR operations for all the processes.Communicate and reinforce the Employer Value Proposition through various HR initiativesDesign and implement all HR programs such as OrientationPerformance Management, Rewards & Recognition Schemes etc. for all employeesEnsure effective cascading of HR policies & practices across the organizationDriving more towards retention through various HR intervention toolsConstantly monitoring the employee morale through various surveys and analysis on the floor, constantly in touch with the employees through employee connect meetings, reinforcing the employee processes and policies of the company through various initiativesMentoring and coaching employeesDriving fun@work initiatives along with its measurementPercolating down all employee related communicationsHandling Compensation and benefit, Performance Management System, Reward and Recognition and HR back OfficeTalent engagement and management, custodian of surveys on employee delight index.Has been instrumental in taking the Green Belt Project on Attrition Management towards closure.

Responsible solely for setting up the HR activities for all the four IT/ IT enabled services division of the Company consisting of Software Development (Herosoft and Munjal eSystems), International Contact Centre (HeroITES), Corporate Education & Training (Hero Mindmine) and Insurance Brokerage (Nsure plus).Leadership and guidance to the Divisional HR Team. Responsible for Recruitment and successful retention of staff. Compensation and benefits planning for staff at all levels. Participation in Change Management & OD interventions. Conducting Process workshops and prototyping sessions to establish 'best practice' and involve the end users in process re-engineering. Formulation, evaluation and implementation of HR strategies, policies and processes on an organization-wide basis. Planning, execution and development of performance Management systems. Recruitment and Manpower Planning & Budgeting in line with the Organisation's business plan. Facilitate Induction and Training & Development of employees for competence building. Formulate policies and process for all retention activities of the employees. Ensure HR interventions like Goal setting, Performance and Potential Appraisal are facilitated by providing support to Line Managers. Helping identify proper Career and Succession plan for every individual in the Organisation. Implementation & Development of the Complete Pro active Personnel Policy/manual for the company. Looking after all the Wage and Salary administration of the Company including the statutory compliances. Helping organization to enact the best HR practices keeping in view the interest of the organization as well as the employees. Designed and developed the Variable Performance Plan for the Company. Devised innovative methods to reach the employees through Employee Self Service.Additionally, providing functional support on SAP HR Module for the software division

Conducting Process workshops and prototyping sessions to establish 'best practice' and involve the end users in process re-engineering. Responsible for the process analysis and requirements definition along with providing consultancy and support for the analysis, design and set-up of the global HR system. Recruitment and Manpower Planning & Budgeting in line with the Organisation's business plan. Implementation and formulation of Pro-active HR policies. Facilitate Induction and Training & Development of employees for competence building. Ensure HR interventions like Goal setting, Performance and Potential Appraisal are facilitated by providing support to Line Managers. Helping identify proper Career and Succession plan for every individual in the Organisation. Designed and implemented the Reward and Recognition program for the Company.Was also sent to Saudi Arabia for doing a Business Process Mapping for Saudi Telecom for implementation of Oracle HRMS

Participate in the recruitment process, advise the Line Managers on Company Personnel Procedures and precedents. Undertake routine Salary survey information for use in assessing the remuneration competitiveness, assume an advisory role to both management and employees, supervise & develop subordinate staff through training and development, manage training and development function to ensure that staff are developed to the limit of their potential. Devise, recommend and gain acceptance for personnel policies. Oversee the effective implementation and administration of Personnel policies.Achievements:Formulated an updated MIS on Manpower.Introduced systems on Cost reduction of Administrative expenses.Placement of employees as per job description thereby reducing Surplus Manpower.

Advise Line Managers on Company HR Policies and precedents. Participate in the interview process, discuss staff needs with the line Manager, working on employees compensation. Participate in career development issues, discussing with Line Managers on Performance Appraisal. Establish Plans for Personnel Unit, including HR programmes, Policies and strategies. Collect and interpret Salary survey information for use in assessing the competitiveness of Company remuneration. Conduct training programmes as per need of the company.Achievements:Formulated a Customized Appraisal System for the Organization.Achieved 40% reduction in Employees turnover by proper selectionIncreased Annual Training period per employee from 8 to 12 days.

Ensure personnel records and data are maintained properly, prepare statistics to provide information to the Line Managers, Investigate and resolve employee relation problems either directly or through advice to line Managers, co-ordinate both Management and employees on Personnel Matters, Manage and operate the Payroll and ensuring that the statutory requirementsare met.Achievement :Reduced Absenteeism of employees by Motivational/Reward systemSaved firm over Rs.8 lacs through Quality Circles/ Self managed teamIntroduced an Annual employees satisfaction scheme.