Sutherland Global, I harnessed over 19 years of multifaceted HR experience to drive transformative change. As an adept HR leader, I excelled in Learning & Development, Sales Training, HR Business Partnering, and AI-driven automation transformation.Crafting and executing talent strategies aligned with Sutherland's vision, I collaborated with business leaders for effective Business Transformation. Our continuous endeavor to uplift the Culture & Experience of employee engagement and ways of working.I spearheaded multiple processes and cross-functional initiatives of a complete transformation of HR and employee experience, aligning them with business objectives. My problem-solving approach ensured comprehensive HR services delivery. With CoEs support, I ensured seamless business support and legal compliance.Mentoring and leading diverse teams was part of the complete M&A transitions. Leveraging cutting-edge tools like chatbots and PowerApps, I streamlined processes and enhanced experiences. Ensure the L&D processes are seamless and employee learning path are well planned.Committed to compliance, ethics, and communication, I fostered an inclusive workplace culture. My (Suneratech) Sutherland's journey has been one of innovation, strategic HR, and catalyzing organizational excellence.

At Suneratech, I played a pivotal role in achieving the coveted Great Place to Work (GPTW) certification with an impressive 87% approval rate on our inaugural application. This accomplishment highlighted my dedication to fostering a positive workplace environment and strong employee engagement.I spearheaded strategic initiatives across diverse domains, including Learning & Development, Sales Training, HR Business Partnering, and AI-driven automation transformation.Collaborating closely with business leaders, I defined and executed talent strategies that seamlessly aligned with Suneratech's overarching business objectives. My contribution extended to optimizing workforce plans, ensuring the right size, shape, and capabilities for future competitiveness.I amplified employee engagement and ways of working, enhancing the overall workplace atmosphere. I continued to drive performance management, pay-for-performance initiatives, and career progressions in alignment with Suneratech's growth trajectory.Dedicated to upholding compliance, ethics, and transparent communication, I continued to champion an inclusive workplace culture. My tenure at Suneratech embodied innovation, strategic HR leadership, and a commitment to driving organizational excellence.

As the HR Head at Eunimart for a period of 4 months, some of the key responsibilities that I handled were:1. Learning and Development & Audit Support: I would have successfully handled L&D initiatives, equipped employees with essential skills to enhance their performance and professional growth, and actively participated in multiple audits, ensuring HR compliance and adherence to industry standards.2. Digital Transformation of HR Operations: I would have spearheaded a complete revamp of HR operations, transitioning from traditional manual processes to a digitally transformed, automated HR ecosystem.3. Talent Acquisition: I would have been highly adept in talent acquisition, end-to-end planning to execution of the new HRIS platform, change management, and transition management as its major focus areas enabling a seamless workflow with a limited human resource headcount.4. Compliance: I would have been responsible for ensuring HR compliance and adherence to industry standards.5. Team Management: I would have been responsible for effectively leading a team of employees and motivating them to deliver quality results for the accomplishment of organizational goals.6. Vendor Management: I would have been responsible for managing vendor relationships, including the recruitment vendor listing and establishing the POSH certification and licensing for the organization.

★ An effective communicator with relationship management skills with the capability to relate to people at any level of business & possess excellent negotiation skills. ★ I am a person who is Goal oriented, efficient communicator with the teams and haveproven interpersonal and influencing skills to manage stakeholders effectively.➤ KEY HIGHLIGHTS• Spearheaded 500+ Employees & motivating them to deliver quality results for accomplishment of organizational goals• Deftly handled roles of Strategic partner to CEO with the objective of establishing HR Infrastructure, HR Operations, HR Strategies, Project and improving employee engagement.• Proficiency in managing the Operations team of IT & Admin, Vendor management including the recruitment vendor listing and establishing the POSH certification and licensing for the organisation • Strategically developed a strategic plan for benefits administration which resulted in increase in Health benefit for employees, with effective lower expenditure of the medical cost to the company.• Highly Adept in Talent Acquisition, End to end Planning to execution of the new HRIS Platform. Change Management & Transition Management as its major focus areas enabling the seamless workflow with limited human Resource headcount.• Proactively Acted as Deputy Human Resources Director, participated in Company Policy and procedure restructuring projects for the HR Director and Finance Director for the complete HR Strategy and Planning• Excelled in setting up of the L&D department with the minimal cost budget and establishing the MOOC (massive open online course) platform integrated to LMS, saving the organisation a huge expenditure

★ Skilled People Manager directing productive cross-functional teams using interactive and motivational leadership that spurs people to willingly give 100% effort★ I have been a professional to refine, define, communicate, and applied standard processes with the best executing practices➤ KEY HIGHLIGHTS• Steered a team of 7 HR & Executive teams, Managed 60+ field sales reps and buyers, 7 Managers with the ability to create vision and goals for the HR team and inspire and motivate the team to achieve excellence in terms of customer support and core HR processes• Expertise in Campus Recruitment of Management Trainees and Sales trainees, Induction to Onboarding of the new Employee management, Grievance handling & Employee relationship• Resilient in utilizing server based HRIS to manage activities including data maintenance, data transfers, report writing, and database development and maintenance• Executed as PoSH committee head and Operation overview by implementing incentive plans to increase field production, and continuously striving to streamline processes and improve efficiencies• Key role in Partnering with Corporate COEs to deliver HR initiatives to the region and train staff as required, Design and development of web-based learning modules for the project; creating and running administrative reports, Uploading content to SharePoint• Successfully customized the HRIS & HRMS which included the complete ATS system and bringing all operation under one application as enterprise model.

✦ Inspired and motivated the high-performance team to achieve project objectives. Sales Training for making the impossible possible.➤ KEY HIGHLIGHTS• Dynamically managed HR activities including, compensation and salary administration, HRIS reporting, EEO compliance, recruiting, relocation, and policy administration for West Bengal Circle• Diligently Delivered Sales and behavioural training, partnering with leaders on optimizing performance, Created CRM Strategy and roadmap, and oversaw business process mapping

Currently working as a Lead universal agent for RS Bankruptcy (retail services customer bankruptcy), collection settlements. A time critical process with work involved in providing end to end customer service in credit cards. • Understand the Start of Day pattern of work and allocation of the same based on the available resources and the SLA pattern. • Preparing the capacity plan for day with the excel sheet self created. • Being a senior Team member and trainer handled and trained the team on several occasions in the absence of the supervisor. • I have had mastered many report base screens where the data can only be retrieved from these reports. • Have been selected as the Spark of the NEXT GEN for this year 2010.• Have organized and performed in many events within and across the process.• Have been a referral point for the Business area for these reports at some occasions besides the whole team.• Process Specialist and Operational referral point for the team. • Imparted training to new staff by evaluating the existing learning curve and remapping the same. Monitored their performance by preparing weekly reports. Ensured the new employees morale is always high and gave them proper analytics about their current performance. Performed Operational Audit of worked items and Error analysis on a daily basis to provide timely feedback to all new staff. • Have been very flexible to work round the clock, mainly in the night shifts.• Have also been awarded the top performer for the month. • Have generated many new ideas (genie- platform), as well as have made the lean analysis for specialized Retention process, for the efficiency and time benefits.• Generated couple of the lean (under Kaisen) ideas for the process.• Have been on process reengineering projects from sometime now. Process mapping of the whole process with different queues of an number of 80 queues