• AI Workflow Optimization: Designed and implemented AI-driven workflows tailored to client needs, enhancing operational efficiency and reducing manual workload. Proficient in integrating AI tools into existing systems to automate processes and deliver real-time insights.• Productivity Enhancement with Top AI Tools: Utilized leading AI tools to increase productivity across various teams, from automating data analysis and reporting to optimizing task management and collaboration. Trained clients on best practices for using AI solutions to maximize efficiency and effectiveness.• Project Monitoring and Client Meetings: Led regular project monitoring sessions to track progress, identify potential risks, and ensure alignment with client goals. Conducted detailed client meetings to discuss project updates, AI tool implementation strategies, and provide support for ongoing AI initiatives.

• Consulted with Oil and Gas clients to create data visualization dashboards that helped operators monitor key performance indicators (KPIs), enhancing decision-making processes.• Orchestrated User Research initiatives, including user interviews and A/B testing, to refine product features and ensure user-centered design principles were met.• Integrated AI and Machine Learning models to forecast equipment failures, saving clients an estimated $3M annually in downtime and repair costs.• Collaborated with engineering teams to prototype and launch Minimum Viable Products (MVPs), refining the offerings based on customer feedback and performance data.• Delivered training workshops to client teams on product adoption and best practices, increasing product engagement rates by 30%.

Stakeholder Management: Engage with stakeholders across departments to understand business goals and align CX strategies with organizational objectives.Timelines: Develop and manage project timelines for CX initiatives, ensuring timely delivery of milestones and measurable outcomes.A/B Testing: Plan and execute A/B testing strategies to optimize customer interactions and user experiences across digital platforms.PRD (Product Requirements Document): Collaborate with product teams to define PRDs that translate customer insights into actionable product features and enhancements.Oral Communication: Effectively communicate CX strategies, findings, and recommendations to stakeholders and teams through clear and persuasive oral presentations.

• Collaborated with stakeholder groups across the organization to ensure business and technology alignment. • Define and own KPIs and manage customer initiatives against these metrics. • Gain a deep understanding of customer experience, identify and fill product gaps through the Design Thinking Process. • Create PRD and Use case with prioritized features and groom the design and development team. • Translate product strategy into detailed requirements for prototype and final product development by engineering teams • Measure project performance by Defining KPIs and using toolsKey accomplishments: • Create and implement a design system that streamlines productivity by 80% in product delivery and acceptance. • Mapped UX Process with Agile application development, resulting in a 45% improvement in product delivery and usage efficiency

• Driven the IoT Product Management for IBM- Albatross, Mangozteen, Fulcrum Asset Monitoring System & Nandini MilkFederation• Worked across the company to identify product opportunities, conduct requirements gathering sessions, and documentfunctional requirements in user stories for product backlog and upcoming releases. • Observes Market research and translates the findings into product design. • Assess business and technical requirements and determine best technical solution. • Productized AI features like Service ticket prioritizing, Ticket assign to technician, Approval workflow creation and, Predictivemaintenance of cloud Instances for the Product. Key accomplishments: • Leading cross-functional teams from product conception through launch. Increased team efficiency by 15%. • Successfully prioritized product requirements and set realistic expectations in regards to development and timeline. • Conducting A/B testing to maximize product efficiency and UX. Increased user engagement by 25%

• Develop dashboards and define metrics that inform success for the Product Team• Help design, execute and evaluate A/B tests to improve the user journey • Work collaboratively with product team members such as: product managers, engineering, design, as well as with core data teammembers such as DA and data engineersKey accomplishments: • Achieved 25% increase in feature adaptability after major feature releases, updates and interface revamp. • Revamped 80 % of the interface after taking control. Coordinating with the design teams on the UI/UX experience, integrateanalytical tools to study user behaviour. Analyzing market trends and tracking competition. • Attending Industry seminars, conferences for business opportunity creation. Building synergies in partnerships for the long run.