Satya Krishna Posimsetti Email & Phone Number

Remote

Remote

Toronto, Ontario, Canada

Toronto, Canada Area

Hyderabad, Telangana, India

• Analyzed customer fraud claims and recovered losses associated with subscription fraud.• Accountable for the recovery of over $3 million dollars as a part of the project, which involved coordinate efforts with different teams and legal department.• Handled customer/social media escalations, accurately providing information to ensure resolution of service complaints and customer satisfaction.• Maintained customer experience and operational excellence for payment methods used by Amazon customers.• Ensured risk processes are embedded within day-to-day operations to drive alignment controls across platforms and business verticals.• Conducted audits, deep dives, and special projects in a timely manner while communicating recommendations and findings to management and other stakeholders.

Hyderabad, Telangana, India

• Managed a team of ~15 Investigation specialists who investigate seller transactions on Amazon.in platform and take appropriate actions based on processes, tools and high-judgment decisions.• Consistently leading the team to meet and exceed service levels and targets in reducing bad debt and maintain the performance and metrics of all team members, and help the team to deliver results at the expected levels.• Regularly reported team’s performance against goals and action plans taken and drive performance.• Coached team members individually and periodically on performance metrics as well as career aspirations.• Accounted for performance management, increased availability and adherence, and retention strategies.

Hyderabad, Telangana, India

• Analyzed data and communicated effectively to inform stakeholders of business-critical issues using RCA methodologies.• Driven short- and long-term projects for the Escalation team independently, leveraging team knowledge across several specialty areas.• Built consensus with key stakeholders (Engineers, Program Managers, Product Managers, PR and Content teams) to resolve issues.• Contribute to business improvement initiatives and Kaizen activities at the discretion of leadership.

Hyderabad, Telangana, India

• Processed third party reports of Counterfeit, Trademark and other Intellectual Property issues.• Investigated suspicious merchant activity and behavior that could pose a risk to Amazon.com, our buyers, or other merchants.• Worked with Rights Owners and other entities to make informed decisions about their reports.• Achieved productivity and quality standards for investigations.

Hyderabad, Telangana, India

• Conducted complex and deep dive investigations of sophisticated criminals and criminal enterprises.• Used a combination of manual and automated tools to gather data and conduct ad-hoc investigations.• Worked with cross-functional teams across Amazon for collaboration on fraud risks and investigations.• Worked with stakeholders to drive process improvements that will impact internal and external customers.• Maintained the confidentiality of all information obtained during the investigations process.• Worked on ad-hoc projects/assignments related fraud investigations.

Hyderabad, Telangana, India

• Investigated suspicious activities and behaviors that could pose a risk to Amazon or our customers in global markets.• Maintained high quality decision by applying standard operational procedures.• Identified known fraud patterns, discovered new modus operandi trends and took actions to minimize risks.• Used a wide range of internet and in-house tools to research transactions and gather data to make accurate decisions.• Took appropriate actions to identify and help minimize Amazon’s financial, legal and reputational risk.• Maintained high levels of confidentiality and data security standards.• Achieved weekly productivity and quality standards for investigations.• Communicated via email and telephone with external and internal customers and financial institutions to make informed decisions about risk.

Hyderabad Area, India