Satyam Pandey Email & Phone Number

• Now Experience Framework • Declarative Actions

Noida, Uttar Pradesh, India

• Built custom applications using best practices for high performance.• Developed Client Scripts, UI Policies, Business Rules, UI Actions, and UI Pages to improve platform functionality.• Created and used Script Includes in business rules and client scripts for better code management.• Created Fix Scripts and Scheduled Jobs for platform maintenance and task automation.• Implemented Agile project management, focusing on products, themes, epics, and stories.• Handled Inbound Email Actions, Events, and Notifications for efficient task management.• Prepared and presented demos to showcase new features and get feedback.• Led knowledge transfer sessions for trainees, helping them understand application functionalities and resolving their queries.• Integrated REST APIs for seamless payment processing with Squareup.• Created solution design documents and test cases for comprehensive application testing.• Applied Data Policies and ACLs to ensure data integrity and platform security.• Conducted end-to-end testing of applications for new releases (Washington DC, Vancouver, Utah, etc.).• Set up MID Servers for secure and efficient integrations.• Developed Service Portal and Virtual Agent to enhance user interaction.• Provided daily task status during stand-up meetings.• Contributed to "Tip of Day" initiatives to support team knowledge sharing and improvement.

Noida, Uttar Pradesh, India

• Created catalog items and record producers, using flows and workflows to make processes more efficient.• Wrote catalog client scripts, catalog UI policies, and record producer scripts.• Created tables and columns and managed users, groups, and roles.• Customized forms and lists to improve user experience and meet client needs.• Used Import Sets to load data from external files or databases into ServiceNow.• Worked with Incident, Problem, and Change Management applications to help resolve IT issues.• Created Reports and Dashboards for everyday analytics.

Gurugram, Haryana, India

Customer Relationship Management