Developing and maintaining strong relationships with clients.Understanding client needs and providing suitable solutions.Resolving client issues and addressing complaints in a timely manner.Identifying opportunities to upsell or cross-sell services.Collaborating with internal teams to ensure client needs are met.Preparing regular reports on client feedback and satisfaction.Organizing and attending meetings with clients to discuss their requirements.Researching and identifying potential new clients.Monitoring market trends and competitor activities.Managing client contracts and agreements.Ensuring adherence to company policies and procedures.Providing service knowledge and training to clients.Conducting client satisfaction surveys and analyze results.Contributing to the development of marketing strategies to attract new clients

* Leading continuous improvement opportunities for systems and processes within the role to foster further simplification, visibility, and efficiency.* Developing relationships with customers to ensure ongoing customer engagement.* Maintaining daily contact with customers and inquire about shipment opportunities.* Cultivating referrals and generating new business opportunities.* Managing the execution of daily vehicle shipments and providing timely customer updates.* Communicating with the sense of urgency to provide excellent customer experience.* Leveraging analytics to review shipment data and handling regular business reviews.* Monitoring and ensuring profitability of accounts.

CLIENT ACQUISITIONProspecting and Load Acquisition:Identifying and researching potential clients through various channels.Acquiring 10+ new loads per day.Value Analysis and Presentation:Conducting compelling presentations to showcase our services and highlighting their value proposition.Effectively communicating the benefits of our solutions to potential clients.Adding 5+ new clients to the company every month.Sales Strategy and Planning:Developing and executing a strategic sales plan to achieve and exceed sales targets.Keeping an eagle eye on Central Dispatch & Super Dispatch to analyze the trends of the business.Negotiation and Closing:Negotiating terms and conditions with potential clients to secure new business.Closing deals efficiently while ensuring customer satisfaction.Collaboration:Working closely with cross-functional teams, including marketing, product development, and customer support, to ensure a seamless client experience.CARRIER MANAGEMENTKPIs: Achieving established daily, weekly, monthly, and quarterly key performance indicators. Assuring movement of 10+ vehicles everyday.Carrier Sourcing: Identifying and engaging with qualified carriers to meet the transportation needs of our clients while employing excellent negotiation skills. Adding 5+ new carrier partners every month to the company.Carrier Relationships: Establishing and maintaining relationships with carrier partners through effective communication via telephone and email. Nurturing existing 100+ carrier partners and adding new ones.Technology: Harnessing our technology platform, data analytics, and other available resources to make well-informed decisions, and engaging in price negotiations.Coordination: Coordinating logistics activity, including scheduling arrival dates and delivery appointments. Working hand in hand with the top executives of carrier partner companies.

Sales Support- Leads Allocation : Allocating 10,000 leads/day to the sales team, entries in CRM Leadsquared, making reports.- Order Punching Support : Assisting activation of order kart to punch orders.- Tickets : Responding to & resolving 100+ ad hoc queries and issues per day in the form of mails via Freshdesk and Zendesk; ensuring that no queries/requests/tickets breach the SLA - 2 hours.- Ticket Assignment : Manually assigning 80+ tickets per day that are unassigned by automation.Data Analysis- Leads Audit : Auditing 1500 leads per day based on compliance policies ; making reports and sharing the feedback to the concerned POCs.- Fraud Analysis : Identifying suspicious & fraudulent activities through analyzing leads ; initiated strategies via implementing mandatory KYC documents of customers & verifying them on UIDAI website, coordinated with the technical team to make changes in the company's CRM, achieving 99% success till now.Strategic Planning, Organizing & Implementation- Planning & Organizing : Created 3 new processes and designed SOPs ; achieved 100% required results.- CRM Tool Implementation : Identified need of Ticketing platforms in close consultation with the Product, Strategy and IT Teams ; implemented tools like Freshdesk and Zendesk ; launched & implemented the company's own ticketing platform viz OneDesk.- Automation of processes : collaborated with the tech team to manage multiple processes via automation.Building cross-functional partnershipsCollaborating with internal teams and stakeholders to identify areas for improvement, streamlining and optimizing sales processes, and enhancing overall operational and sales efficiency ; streamlined 6 major and optimized 3 processes in 1.5 years.Recruitment & Training- Recruitment : Candidate screening & interviewing ; hired 50+ BDAs- Training & Mentoring : Educating the trainees about the SOPs for existing and new processes. Facilitated different programs to promote strong team camaraderie.

* Cash Management ; handled withdrawals, deposits, lockers, cheques, demand drafts and cash vault in the role of Teller ; managed 10+ crore cash in a day via deposits and withdrawals done by giant clients like LIC, other banks, Municipal Corporation ; took ownership of branch keys, cash keys and vault keys and Cash Management Services.* Customer Acquisition : developed leads through calling and meeting in personal as required; set groundwork for the sales team ; analysed prospects' behaviour through 1:1 meetings to formulate actionable initiatives and campaigns for acquisition ; processed Customer Onboarding once prospect turned to customer/consumer.* Customer Support, Service and Relationship Management ; resolved 50-80 walking-in customers' issues per day, provided customised services after analysing behaviours through proper customer interactions and utilised these opportunities for cross-selling and upselling. Achieved 95% success;* Customers Grievances and Retention | Customer Experience ; Handled 5+ serious grievances per day, provided customised services and ensured retention and Customer Satisfaction maintaining 80%success.* Portfolio Management ; maintained a database of 3000+ customers categorised on the basis of the services availed by them ; calling them every month to ensure healthy and strong relations, promotednew products and services to them and entering all conversation details in the bank's CRM software.* Data Analysis and reporting ; analysed customer's and clients' database to find prospects for selling more products like Loans, Credit Cards, Valued Debit Cards, Lockers, CASA and others. Achieved up to 300% success in cross-selling and upselling through Data Analysis. Received many rewards at branch, cluster and circle levels, 3rd rank at pan India level in cross-selling of credit cards, personal loans and fixed deposits.

• Lead a team of collections executives in planning and developing collections strategies from American Express Business Credit Cardholders across the US and Canada.• Dealt with customers diligently, courteously, and professionally while collecting payments. Initiate strategies for collection processes and procedures.• Responsible for negotiating payment plans, resolving customer queries/grievances.• Persuaded customers diligently to pay past due amounts. Collaborate with accounts receivables staff regarding the collection of payments.• Developed alternative payment plans with help from the A/R department. Advise customers on alternative payment plans.• Created repayment schedules based on customers’ financial situations. Retain customer loyalty while initiating processes for the collection of payments.