• Worked on priority 1 issues(the issues which needs immediate attention as it may affect patient care).• Identify the Patient Safety issues repoted by internal team/client.• Understand the clients requirements, and evaluate the issue reported if it falls in a patient safety category and work with Clinical Risk Management team to create an incident report and submit it to the Govt. Bodies. • Also, then work on priority with Development, Quality Analysts, Product analysts for code fixes and enhancements for inclusion in future code releases and patches. • Used interpersonal and communication skills in interactions, enriching team collaboration, customer relationships and handling escalations and setting expectations with 99% Customer satisfaction.• Working with a Healthcare industry following Agile Methodologies.• Work skills are enhanced during projects or tasks with deadlines and ability to work and complete the task within the TAT time or SLA/SLR.

• Configured, installed and tuned eClinicalworks software for client server, SaaS practices and also in various other operating systems like IOS, MacOS, Android.• Working experience with Healthcare practices.• Understanding the clients requirements, assisting them with workflows and if required working with Development, Quality Analysts, Product analysts for code fixes and enhancements for inclusion in future code releases and patches.• Assisted Quality Analysts in manual testing of the application and reporting any patient safety related issues to Patient Safety Team.• Get the required code Built, test it in the internal environments before deployment.• Used interpersonal and communication skills in interactions, enriching team collaboration, customer relationships and handling escalations with 99% Customer satisfaction.• Working with a Healthcare industry following Agile Methodologies.• Work skills are enhanced during projects or tasks with deadlines and ability to work and complete the task within the TAT time or SLA/SLR.

• Taking backup of MSSQL Database and Restoring the same if needed.• Ran SQL Scripts to generate the report and share it with management for business analysis purposes.• Ran EOD/EOM process on LLM(Loan Lifecycle Management) Application through windows batch files.