Personal Secretary:• Acting as a first point of contact: dealing with correspondence and phone calls.• Managing diaries and organising meetings and appointments for CEO of the company.• Booking and arranging travel, transport and accommodation for CEO and the staff of the company.• Organising events and conferences.• Reminding the CEO of important tasks and deadlines.• Typing, compiling and preparing reports and presentations.• Managing and updating records.• Implementing and maintaining procedures/administrative systems.• Liaising with staff, suppliers and clients.• Collating and filing expenses.• Delegating work in my boss's absence.• Taking action points and writing minutes.• Sourcing and ordering stationery and office equipment.Marketing:• Assists in interviewing, hiring, orientation, and training of marketing, engineering and labor class candidates.• Manages the marketing department budget and uses financial strategy to advise CEO.• Filling up of tender on Govt. websites and also keep a close check on them.• Oversees the production of all marketing materials, including printed documents, media advertising spots, website content, and social media accounts.• Organises and attends company-wide and marketing events.• Travels to meet clients and attend conferences, trade shows, industry events, and seminars.• Adheres to and implements company policies and procedures.

Senior Customer Care Executive:Process: Scottish Power, U.K. : • It is a billing process of gas and electricity performed on SAP platform.• Achieved efficiency of 110 percent where the efficiency target is 85 percent.Process: 5/3 Bank, Ohio, US: • Processing Claims for cash and credit cards which are in dispute.• Handled near around 25 cases in a day where claim handling target was of just 16 cases.• Handled weekly process quality and review conference calls with Clients.• Making quality and performance reports and sharing with upper management.• Got Promoted as Senior Customer Care executive for good overall performance.• Was responsible for organizing trainings and mentoring people.• Acted as subject matter expert for the process.• Handled a team of 20 people.