Satyanarayan Sahu Email and Phone Number

With over 15 years of experience in the BFSI sector, expertise has been developed in Banking Product Collection, Sales, and Services across various levels. As a decisive leader and mentor, cohesive and high-performing teams are built effectively. Strong vendor management skills enable the handling of multiple vendors across diverse functions.A robust background in core business functions includes Outsourced Partner Management and overseeing In-house Contact Centers. Responsibilities have encompassed Debt Recovery, Cross-selling and Up-selling, and providing Customer Services through helpdesk channels (Calls/Emails). Additionally, managing Customer Grievances, ensuring service quality, process excellence, service automation, and customer satisfaction are key focus areas.