Satyan Bhalla Email and Phone Number

Provided consultancy for sales and general business growth, enabling the expansion of high-quality travel products across Europe and The USA. Administered robust quality control for all business processes, products and customer feedback. Trained and coached employees on best practices and techniques regarding various business processes.● Crafted value propositions and communicated it effectively achieving a conversion of 54% higher than industry standard conversion of 28%.● Collaborated with the business stakeholders and IT teams to deliver high quality product development. Managed requirements from project inception through release. Worked in a team responsible for quantitative and qualitative data analysis, design and reporting using Tableau.● Recommended shared value opportunity to stakeholders; implemented sustainability programme successfully giving competitive advantage and increased customer satisfaction.

Drove end-to-end customer acquisition, sales, relationship management, and client servicing. Spearheaded a 20-member regional team, while providing destination and hotel training to employees. Governed the planning and forecasting of business goals by developing and implementing international and domestic travel products. Developed and defined sales processes and systems to drive optimal business performance. Collaborated extensively with the central operations team to provide the highest quality of service. Facilitated the definition of prices for a key product based on market research, as well as coordinating with the revenue management and financial teams. ● Introduced a new referral scheme by opening a new channel, driving a 5% improvement in overall profitability.● Led the implementation of a new Linux-based CRM to enhance vertical-efficiency across the board by working with the IT team.● Earned promotion to the role of Senior Manager Operations & Product due to exceptional performance in the role of Manager Travel Product and Business Development

Established and drove management operations for both, implementing business-process best practices and hiring top-quality staff. Managed cross-functional teams across multi-disciplinary projects from conception to completion. Created management reports for periodic reviews pertaining to business, revenue, and process efficiency. *Led an increase of 40% in total sales by introducing retail trade in cost-effective marketing management.*Utilised multiple GDS (global distribution systems) for procurement of airline seats, hotel rooms, rental cars, and other travel components.