Dynamic professional with a proven track record in customer service and technical operations. Currently leading a team of 25 at MFS, I manage customer support for Magicpin, ensuring efficient ticket resolution, task management, and high service standards.My journey includes roles at Tech Mahindra, Teleperformance, Mass Callnet Pvt Ltd and Rexera, where I consistently excelled and demonstrated strong dedication. I bring a passion for technology and a foundational understanding of Android development, driven by continuous learning and curiosity.Eager to leverage my skills in new challenges and connect with like-minded professionals passionate about technology and exceptional service.
Ayka Communication Pvt.Ltd
View- Website:
- aykacommunication.com
- Employees:
- 76
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RecruiterAyka Communication Pvt.LtdCuttack, Od, In
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Team LeadMfs Solutions Jul 2024 - Present -
Technical Operations AnalystRexera (Formerly Inspecthoa) Aug 2023 - May 2024San Francisco, California, United StatesMy role as a Technical Operations Analyst at Rexera (formerly InspectHOA) involves managing orders from B2B clients, specifically title and escrow companies in the US real estate industry. I research property addresses to determine if they are part of a homeowners association (HOA). I initiate the process of obtaining HOA documents and Resale Certificate/Estoppel, ensuring timely delivery to clients. I collaborate with various teams, to facilitate a smooth workflow. Communication with clients and coordination with HOAs are integral parts of my responsibilities. -
AdvisorMas Callnet India Private Limited Dec 2022 - Jul 2023Noida, Uttar Pradesh, IndiaResults-driven Customer Service Associate with a proven track record in providing exceptional support for an online food delivery aggregator startup. Expertise in managing email-based customer inquiries, delivering accurate solutions within SLAs by utilizing process SOPs and tools. Proficient in liaising with delivery partners and merchants, employing rationality and clear communication to ensure customer satisfaction. Skilled in B2B client interactions, notably assisting 3rd-party ONDC sellers. Adept at collaborating with a 15-agent team, providing ad-hoc SME support tailored to client needs. -
AdvisorTeleperformance Jul 2021 - Jul 2022Sahibzada Ajit Singh Nagar, Punjab, IndiaDiligent Customer Service Associate with a successful stint at Teleperformance, Mohali, specializing in Zomato chat process. Proven ability to manage multiple customer queries simultaneously, leveraging tools and SOPs to ensure resolutions within AHT. Proficient in collaborating with delivery partners and merchants to deliver optimal solutions, enhancing customer satisfaction and CSAT scores. -
AdvisorTech Mahindra Business Process Services Jul 2019 - Jan 2021Bhubaneswar, Odisha, IndiaProficiently managed inbound calls, providing effective solutions to Amazon.in customer queries. Utilized CRM tools and SOPs to ensure prompt first-contact resolution, maintaining optimal customer experience while adhering to AHT guidelines and enhancing CSAT scores.
Satyaranjan Sahoo Skills
Satyaranjan Sahoo Education Details
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2018 -
N.S..M City CollegeCommerce
Frequently Asked Questions about Satyaranjan Sahoo
What company does Satyaranjan Sahoo work for?
Satyaranjan Sahoo works for Ayka Communication Pvt.ltd
What is Satyaranjan Sahoo's role at the current company?
Satyaranjan Sahoo's current role is Recruiter.
What schools did Satyaranjan Sahoo attend?
Satyaranjan Sahoo attended Utkal University, N.s..m City College.
What skills is Satyaranjan Sahoo known for?
Satyaranjan Sahoo has skills like Android Support, Android Testing, Social Media, Microsoft Powerpoint, Android Ndk, Communication, Team Leadership, Android Development, Microsoft Office, Android Design, Java, Microsoft Word.
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Satyaranjan Sahoo
Senior System Engineer At Infosys || .Net Full Stack Developer || .Net Core Web Api ||Asp.Net Mvc || Javascript || Jquery || Html || Css || Bootstrap || Sql Server || Azure || Swagger || Postman || Tfs || Git || AgileBhubaneswar -
Satyaranjan Sahoo
Procurement & Sourcing Specialist | Real Estate & Portfolio Management | Loyalty Program Design & Mice | Stakeholder & Vendor Management | Special Projects With Average 100+ Cr Budget Annually | Life Long LearnerPune -
1epicure.in -
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Satyaranjan Sahoo
Designed Battery Management System(Bms) For India'S First Al-Air Battery. Bms Expert, Analog Electronics, Embedded System, Dc-Dc, Power Converter, Electric Vehicle (Ev), Team Lead, Npd, R&D.Gurugram
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