Responsible for providing pre-sales support for selling NetApp's products or services to existing and potential customers. This role involves utilizing my technical and relationship-building skills in working with vendors, partners, and sales to ensure that optimum solutions are provided to customers.- Architecting and designing solutions that integrate public clouds AWS|Azure|GCP with NetApp Cloud Services and NetApp product portfolio.- Subject matter expert and strongly influencing sales team decisions and initiatives.- Responsible for a specific geographical install base and large, complex, high visibility, strategic, and tactically important accounts.- working with the region's field sales account executives and their technical sales team to apply NetApp’s Infrastructure Solutions to the customer's challenges.- Establishing and maintaining relationships with the key decision-makers and executives of the partners.- Collaborating with vertical and domain Experts/SMEs to develop domain/vertical-specific solutions.- Working with Partner Delivery Assurance/Practice Team to certify NetApp Solutions and products. Setting up POC in partner labs by engaging various teams from NetApp and partner

Closely engage and work with System Integrators in responding to RFPs and RFI and strategically work with them in taking the deal to closure.Architecting appropriate technical and or Services solution to meet the customer's requirements.Identifying the growth path and scalability options of a solution and including them in design activitiesOptimizing an existing brownfield environment to fit it to the requirements of an opportunityPlanning, directing, and coordinating the activities of solution process with assistance from Subject Matter Experts to drive optimized cost effective innovative solution.Working with bid manager/GAM and local Account Managers to resolve deal-specific issues.Working with the Sales Analyst to develop the Cost to Win/TCO/ROI for the opportunity.Working with the partner BDM in identifying Global opportunities for Cross Sell, upsell in farming accounts.Effectively engaging the Delivery team of the partner and PS team of DellEMC in generating a high level implementation Plan with timelines for the solution. Representing DellEMC as a technical Expert with partners and sharing knowledge in areas of expertise.Building partner Loyalty by using effective consultative selling Techniques and being a trusted advisor.Setting up POC in partner labs by engaging various teams from DellEMC.Working with Partner Delivery Assurance/Practice Team to certify DellEMC Solutions and productsProviding enablement session to partner Solution Design and Architect teams regarding DellEMC product/Technology.

Troubleshooting Hardware and software issues related to entire EVA range of products.Collaborating with the Implementation team and assisting them with issues arising during InstallationReporting design, reliability and maintenance problems or bugs to design engineering/software Engineering. Creating Knowledge base articles related to the product Assisting customers with issues related to configuring and troubleshooting local (BC) and remote replication (CA) issues related with snapshots, Mirror clones and synchronous and Asynchronous replication.

Assisting Customer in LUN provisioning which includes device creation, mapping and masking using Solution Enabler and SMCConfiguring and troubleshooting local and Remote Business continuity solutions of Time Finder SRDF/S, SRDF/A Data Migration between Symmetrix‘s and also between Symmetrix and 3rd party arrays using Open ReplicatorHost Based Data Migration using Open Migrator.Troubleshooting multi-Pathing issues related to Power Path.Ensuring EMC recommended level of compatibility of host by checking configuration compatibility by analyzing EMC reportsActing as conduit between the customer and Engineering team in case of cases/issues escalated to Engineering. Interfacing directly with customers at different stages of problem resolution process including understanding issues customers are facing, communicating plans for resolution, explaining developments, and conveying resolutionCreating and reviewing technical solution articlesMentoring and/or coaching newly hired TSEs, develop and participate in presentations and informal training for other TSEs.

Answering customers queries over the Phone about NetApp NAS and SAN products.Resolving customers issues using WebEx.Assisting customers in initial setup of SAN and NASCreating shares, assigning Quotas, enabling Virus Scanning, snapshot scheduling.Creating LUN’s, resizing them and volume maintenance.Creating Application Specific LUN’s using Snap driveMigration of MS Exchange and MS SQL using Snap managerSetting up Replication, Scheduling and Modifying replication schedules and Disaster recovery.Assist customers in setting up NDMP Backup and restore, configuring Backup using Backup exec.Disaster recovery using Snap restore, Replication.

Directly responsible for handling business activities such as identifying business opportunities, market technology research and business planning. Responsible for creating sales brand awareness and building a long term relationships with the prospects in the USA, UK and Australia.Responsible for identifying leads for horizontal and vertical market offerings.Manage sales process from lead generation till proposalResponsible for generating sales & business opportunity for the company.Presenting company to potential clients through direct communication; telephone calls, emails and face to face meetings. Accountable for all client proposals, contracts and any further documentation.Responsible for responding to requests for information.Mentored a team consisting of 5 people.

Focused on one call resolution to customer’s queries regarding marketing servicing, billing and technical issues.Responsible for day to day proactive software/hardware troubleshooting support of modems, switches, and Desktops Coordinating with Telco's to conduct MLT tests and card replacements.Conducting tests to check performance, traffic peak loads and analyzing usage patterns.