• ITOps Manager for "Infrastructure Cloud Team" and SME for "Data Protection Team" Team. Handling multi-cloud operations like VM, Storage, Network related issues on AWS, Azure, and OCI clouds. • Proficient in Agile, SCRUM Teams/Project handling, running scrum meetings/events, driving sprint planning & and retrospective sessions, and implementing the improvement points from earlier sprints to upcoming sprints.• Present metrics and status reports to senior leadership and drive escalation meetings and stakeholder meetings.• Preparing OKRs and KPIs for both teams and ensuring that goals are met on priority.• Leading technical discussions with senior customer executives that drive decisions and implementation approaches.• Providing 27/7/365 support for Data Protection and Recovery on Cohesity ransomware protection tools. Managing AWS, Azure, and Oracle cloud platforms and ensuring that the company's data is protected from potential data loss and Ransomware threats.• Reviewing and Auditing Backup and Recovery for SOX, PWC, and ISO audits based on the changing organizational requirements.• Responsible for remediating Vulnerabilities and providing scan reports to the Management. • Provide advice and information to stakeholders on emerging project issues and present recommendations to support project delivery in line with established plans and cloud cost optimizations.• Responsible for complete Enterprise level monitoring for Servers, URLs, SQL, user data, and service restoration for Tier 0, and 1 apps by using, Appdynamics, Uptrends, Elastic UV, and Cloud native services.• Minimizing breakdown times using proactive analysis, and providing maintenance time, helping business up and running.• Resource Hiring, Mentoring, onboarding, and doing frequent employee performance assessments.

• Lead incident response efforts across the Cloud infrastructure, coordinating with Application Support, SRE, and Engineering teams to minimize MTTD and MTTR.• Perform root cause analysis for infrastructure-related incidents and implement corrective actions. • Collaborate with Engineering teams to plan and execute system upgrades and maintenance.• Design and implement Disaster recovery plans and Business continuity strategies.• Implement best practices for monitoring, logging, and alerting across the infrastructure. • Analyze complex infrastructure problems, design scalable and resilient solutions, and lead the implementation of these solutions. • Collaborate with architects and other engineers to design and enhance the architecture of infrastructure systems, ensuring alignment with business needs and cost optimizations.• Practising ISO27001:2013 standards and preparing, and educating businesses to appear for ISO 2022 standards. SOX, PwC audits and leading internal SQL, Data Protection audits.

-Good day-to-day knowledge in client handling Backup-storage Projects, Handling Bridge-calls.- Stakeholder management (internal) and Vendor management (external), using emails, calls, Skype, or MS Teams.-- ITSM-based Incidents handling, complete on-prem and cloud infra monitoring.Audit Handling:-Internal connecting with the Internal Audit department, collect the documentation, and perform the evidence-based audit.External = Accountable for completing, SOX, SOC applications, and PwC audits every year.ITO (IT Outsourcing) audits AWS, Azure, and Oracle-based servers and backups and generates the report for BU.-- Accountable for critical 2500+ Prod-application's Data/File/SQL Backups and Restore.--Responsible for customer data and participating in frequent SOX audits.-- Accountable Remediation Owner (ARO) to manage the VITs.Specialization: --Building and managing, monitoring cloud infra in the public and private cloud, in Azure and AWS cloud platforms. Managing Production data of hundreds of cloud-based VMs.

• Managing and driving technical projects for EMC Backup and Restore products: Avamar, Data Domain & and Networker.• Installation and configuration of Avamar Server in a test environment.• Installation and configuration of Data Domain in the test environment.• Performing integration and upgrade of Avamar, Data Domain, and Networker.• Providing training on Avamar and Data Domain to the new joiners.• Creation of technical training, Installation, Configuration and upgrade videos for customers and employees on Avamar, Data Domain, and Networker.• Creation of technical troubleshooting guides that contain a complete solution flowchart to resolve an issue.• SR analysis and Knowledgebase article creation.• Knowledgebase article analysis and High-value content (HVC) creation, publishing on EMC community and social media channels as a part of proactive support.• Responding to customer queries on the EMC community related to Avamar, Data Domain, and Networker. Providing appropriate guidance and solutions to the customers.

- Handling End-to-End ticket management process as per ITIL standards.- Installing Networker, Avamar, and CommVault backup agents on client servers and backup configuration.• New backup group creation and adding new clients to the DD/Avamar storage node.• Monitoring daily backup jobs on Networker, Avamar, and CommVault. Troubleshooting the issue at the earliest.• Working with Product Vendor (EMC & CommVault) to resolve major issues, attending P1/P2 bridge calls.• Working on all kinds of Backup Incidents and Restore Requests within SLA.• Removing decommissioned servers from Backup Schedules and taking final backup of Physical and VM servers.• Documenting the records for audits.• Writing the documents to make the process handling easier.

--In YAHOO-INDIA I use to work on Windows 2003 servers and Apple servers and the primary responsibility was to provide business-level efforts, by managing and maintaining all prod apps. --Follow the proper change management. --Evaluate the RISK if an application down due to any reasons. --Earned the ability to work with windows, Unix, and MAC clients/servers.--Participated in the AD-DOMAIN migration project and migrated several UIDs from the old 2003 server to the new Windows 2008 R2 servers.-- SLA management.

-I used to handle the Windows Server L1 level tasks for Windows 2003 and 2008, 2008R2. -Immediate support on the application or OS-related failures and escalation handling. - Providing technical support on Microsoft-based apps and software.- Day-to-day work on server administration and troubleshooting.- Support on the Production Patching.- Handling Network and Firewall alerts.