Satyendra Narayan Email & Phone Number

New Delhi, Delhi, India

ICT Academy is formed with representations from the State Government of Tamil Nadu, leading companies in the ICT industry and National Association of Software Services Companies (NASSCOM) in India.where we are building the next generation talent pool with support of large CSR Projects in Higher education Domain.Skills Used: Business Development, Relationship Management, Stakeholder Management, Business Strategy, Strategy & Planning ,Partnership with higher education InstitutionsR&R:• To be responsible for fresh academia-industry collaboration in given territory in higher education sector• To be responsible for successfully executing various project under organizational portfolio• To be responsible for meeting and exceeding the delivery of all deliverables to associated higher educational institutions• To be Responsible for Implementation the large CSR Projects in the assigned Higher Educational Institute.• To be Responsible for smoothly completion fo CSR Projects . • To maintain healthy and long-term relationship with associated Higher educational Institutes.• To support the organizational reach to new geographical areas Planning and forecasting of pipeline and revenues expected for the financial year, on a monthly & quarterly basis Actively participate in Project Planning, Budgeting Support, Scope Analyzing, Operational Support • To contribute on new project proposals submissions to Higher Educational Institutions • Stakeholder Management, Partner’s Engagements and Team handling• Project Performance Tracking & Regular Reporting to Higher Management•Preparing proposals, positively influencing discussions with prospects, taking ownership for the discussions

Noida Area, India

• In charge of the upkeep & day-to-day running of client’s premises and residential society with cost effective.• Oversee maintenance, housekeeping, liasoning, security, client relationship, complaint.• Supervise staff, manage budgets & events and forecasts and monitoring of vendor and payment.• Having good knowledge of chemicals and their used along with dilution used in housekeeping• Having good knowledge of all machine and equipment and their used in housekeeping • Training and monitoring of staff about dilution of chemical, cleaning & polishing of different type of floor and carpets.• Having good knowledge of floor cleaning & polishing, carpet cleaning and glass cleaning.• Hiring training and onboarding of housekeeping supervisor and support staff as per requirement.• Liasoning with new clients for more business and meeting with existing clients to improve the client’s satisfaction.• Providing domain and platform training to all new onboarding housekeeping & Sales support staff• Analyzing TNA for training at different Verticals of hospitality division.• Providing Training to all new supervisor & checking there Learnings through performance.• Implementing best practices like 3R.• Providing help and support in staff mobilization at client location.• Taking feedbacks as the measure for performance.• Providing skill training on Soft Skills, Motivation, Attitude, Team Work, • Setting goals and developing plans for business and revenue growth• Researching, planning, and implementing new target market initiatives• Researching prospective accounts in target markets• Developing quotes and proposals for prospective clients• Setting goals for the business development team and developing strategies to meet those goals

New Delhi Area, India

• Analyzing TNA for training at different Verticals of hospitality division.• Preparing MIS for training data.• Providing Training to staff & checking there Learnings through property performance.• Providing various Interventions to Improve Guest Satisfaction.• Implementing best practices Like 3R• Taking Guest feedback as the measure for performance.• Providing Soft skill training on Motivation, Attitude, Team Work,

Patna Area, India

• Strategic planning and vision of the department. Directs and works with team to ensure all the guests and associates are provided with a clean.• Inspects Guest rooms, Public Spaces, F&B Outlets and VIP Rooms on a daily basis.• Financial planning of the department budgeting cost management. • Assists purchasing team on Housekeeping purchasing, Obtain quotes and sources most appropriate supplier with brand standards. • Manning and Workflow planning of the department, Identify and implements training needs.• Established employee development plans, department policy & procedures, SOPs.• Addressing to all Guest requests, complaints in an attentive, courteous and efficient manner. Develops strategies to overcome service shortfalls and ensures guest satisfaction.• Implements and Supervises Guest rooms and Public spaces deep cleaning schedules. • Supervises quality control functions in all areas of the department.

Chennai Area, India

Report to General Manager.• Regular inspection of Guest rooms and Public area.• Preparing reports like MIS.• Preparing Budget. • Implementing best practices for cost reduction, like refilling, recycle, reuse etc.• Taking regular training of staffs.• Handling store requirements. • Meeting Guest, taking their feedback, and making sure that Guest receives best of the services.• Handling Guest requests and complaints.• Making schedule for extra cleaning and spring cleaning and adhere to it.• Handling Lost and Found articles of Guest and employees.• Linen and supply inventory.• Co-ordination with Engineering for PPM rooms.• Co-ordination with Front office for rooms blocking for arrivals.

Chennai Area, India

Report to General Manager.• Regular inspection of Guest rooms and Public area.• Preparing reports like MIS.• Preparing Budget. • Implementing best practices for cost reduction, like refilling, recycle, reuse etc.• Taking regular training of staffs.• Handling store requirements. • Meeting Guest, taking their feedback, and making sure that Guest receives best of the services.• Handling Guest requests and complaints.• Making schedule for extra cleaning and spring cleaning and adhere to it.• Handling Lost and Found articles of Guest and employees.• Linen and supply inventory.• Co-ordination with Engineering for PPM rooms.• Co-ordination with Front office for rooms blocking for arrivals.