A result-oriented leader with 25 + years of experience across entire gamut of Service Management, I help companies in identifying high potential lead high-ticket conversion. Responsible for 15% YoY growth.Experience in Service Operation, Service Sales, Project Management and good understanding of Cisco services and product. Accomplished, and passionate with strong expertise in Business Development (Services Sales), Account Management, Proven track record of building and maintaining relationships with customers and eco system partners. Demonstrated success in leading, motivating, and mentoring teams in order to maximize levels of productivity; possess strong customer centric approach. Worked with CxO level clients’ representatives with excellent analytical, communication and client facing skills. Passionate to earn the trust and establish long term relationships with clients by delivering high quality service and experience, leading their IT transformation.Conceptualized the business vision and translated them into business goals. A visionary technocrat with strong abilities in liaising with other functional heads for technology development to improve and execute plan, consistently tracking development against plan and seeking strategies for increasing efficiency.I am certified: PMP®ITIL® ExpertITIL® 4 Managing Professional Transition PRINCE2® PractitionerCisco Certified Customer Sucess Manager Cisco Certified Renewals ManagerYou may reach out to me via email below: skraionline@gmail.com Thanks, and Regards