Saud A. Nugali Email and Phone Number

As an IT Intern at Saudia Cargo, I had the opportunity to engage in a comprehensive and hands-on training program that provided valuable insights into various aspects of IT operations within a major airfreight carrier. My responsibilities included: - Managed ITSM tickets using Ivanti software, handling requests such as account creation, mailbox storage expansion, and hardware incident resolution. - Prioritized and categorized incidents based on their impact on operations, ensuring efficient problem resolution and minimal disruption. - Assisted in maintaining servers, ensuring reliable end-to-end connectivity, and performing regular checks to maintain data integrity. - Participated in the relocation of the IT department, ensuring seamless integration of relocated PCs and adequate network connectivity at the new site. - Gained insights into Saudia Cargo’s hybrid cloud model incorporating SaaS, IaaS, and PaaS to optimize IT operations. - Observed the use of Cisco Meraki for remote network management, enhancing operational efficiency and reducing the need for on-site presence. - Provided technical support to employees, managing requests and ensuring smooth IT operations. - Conducted user integration by setting up user accounts, providing appropriate permissions, and ensuring devices were properly configured.

- Developed and maintained numerous Power BI and Excel dashboards to provide actionable insights and drive data-informed decision-making.- Actively participated in a Dashboard Hackathon, showcasing advanced data visualization and analytical skills.- Attended various courses and workshops to enhance technical expertise and stay updated with industry trends.- Collaborated with clients to understand their needs and delivered tailored data solutions to meet their requirements.- Conducted data analysis to identify trends, patterns, and anomalies, providing detailed reports and presentations to stakeholders.- Ensured data accuracy and integrity by performing data cleaning, & validation checks.