Saud Alshammari Email and Phone Number

• Diagnose and troubleshoot technical issues, including account setup and network configuration• Ask users targeted questions to quickly understand the root of the case• Track computer system issues through to resolution• Properly escalate unresolved issues to appropriate internal teams Second level support• Ensure all issues are properly logged Prioritise and manage several open issues at one time• remote support for head office users and… Show more • Diagnose and troubleshoot technical issues, including account setup and network configuration• Ask users targeted questions to quickly understand the root of the case• Track computer system issues through to resolution• Properly escalate unresolved issues to appropriate internal teams Second level support• Ensure all issues are properly logged Prioritise and manage several open issues at one time• remote support for head office users and branches• Handling remote support to users and when needed, diagnose common technical issues• Help on-boarding of employees, including installation all new technology computer operating systems, software programs and applications• implement and maintain an asset management system through keeping the records it up to date for all assets and services through their life cycles• Manage Office365 and Google accounts• Computer maintenance and upgrading computer components, RAM and storage capacity• Installing and maintaining printers of various types• add the user inside the active directory and give him specific permissions according to the work Show less

This is a summer training program. I acquired many skills during my training period. I worked on: • Preparing the computers until they are delivered to the user • Entering the devices into the domain• Setting security and permissions according to what is required• Mcafee anti-virus settings• Adjusting computer accessories• Working on the workflow of assets Technology • Computer network settings • Downloading standard and… Show more This is a summer training program. I acquired many skills during my training period. I worked on: • Preparing the computers until they are delivered to the user • Entering the devices into the domain• Setting security and permissions according to what is required• Mcafee anti-virus settings• Adjusting computer accessories• Working on the workflow of assets Technology • Computer network settings • Downloading standard and custom programs • BIOS settings • System download, upgrade and update • Solving common system problems• Properly escalate unresolved issues to appropriate internal teams, Second level support Show less

This is a cooperative training program, during which you apply the acquired practical knowledge and acquire many skills. • Preparing and installing computers• Maintaining computers, solving system problems, and upgrading RAM and hard disks as needed• Maintaining printers and solving common problems• Training users on how to use computers and printers, • Installing and adjusting display settings• Installing and adjusting microphones•… Show more This is a cooperative training program, during which you apply the acquired practical knowledge and acquire many skills. • Preparing and installing computers• Maintaining computers, solving system problems, and upgrading RAM and hard disks as needed• Maintaining printers and solving common problems• Training users on how to use computers and printers, • Installing and adjusting display settings• Installing and adjusting microphones• Working on taking backup copies of the system• installing Windows and adjusting settings• Download standard and custom software• entering devices into a domain• providing support to users and diagnosing and solving problems Show less