RV Auto Glass Sales & Marketing

• Oversaw the daily operations of the store, including open & closingprocedures, sales, work order management, performing the CICO(check-in, check-out) procedures, providing high levels of customerservice, staffing, & scheduling and/or making necessarymodifications, inventory management and proper cash handling.• Drove team performance to ensure Key Performance Indicators(KPI’s) and company goals were met or exceeded, including butnot limited to: Net Promoter Score, Time to Serve, Job CompletionRate, Customer Conversion and Quality Metrics, as well ascompliance with Federal, State, and local regulations.• Ensure that every Technician was SafeTech certified, and throughtraining, re-training, and coaching that all Technicians wereperforming quality installs or repairs on every job.• Responsible for Fleet Management and equipment maintenance.• Accountable for store payroll, Human Resources, recruiting, B2Bsales, and promoting value added profit sales (VAPS).

• Managed onsite & field operations for 3 locations, including open & closing, work order management, performing the CICO (Check-In, Check-Out) procedures, providing high levels of customer service, staffing, & scheduling and/or making necessary modifications, inventory management, dispatching & cash mgt.• 6 years as Regional Franchise Coordinator for So. Cal. assisting 40 franchise locations to retain customers & employees. • Drove team performance to ensure KPI’s and company goals were exceeded for retail, commercial, and B2B Sales. • Responsible for Sales, Marketing, Advertising, Human Resources Management, Recruitment, Training, and Payroll. • Accountable for managing all commercial janitorial and residential cleaning operations. 40 employees servicing 125 clients per day. • Transitioned company from residential cleaning to include commercial janitorial and minor disaster restoration services. • Developed alternative business models to sustain operations during the onset of COVID-19. “Adapt and diversified” the operation. • Facilitated regional Sales, Safety, and Customer Service training seminars & workshops. Sharing best practices across the brand. • Maintained a .51 experience mod through engaged Safety plans.

• Responsible for Coachmen’s West Coast Service Center. Managed a staff of 35 employees – Increased revenue from $6.5M to $9M in 5 years.• Direct reports included 2 Service Advisors, 1 Parts Manager, 1 Collision Center Manager, 4 Admin, and 26 “fixed rate & billable hour” Technicians & various support personnel. • Converted facility from warranty to retail and created an RV Storage operation to add $300K annually in profit to counter a deteriorating RV market. • Six months as Human Resources Manager then promoted to Regional Service & Parts, Center Manager