•Ensured diners had a memorable and positive experience through the delivery of prompt, accurate service, and up-to-date knowledge of the menu & specials of the day. •Provided food and drink suggestions based on diner interests to increase up-sale rate and improve average check by more than 10% •Selecting and mixing ingredients, garnishing glasses, and serving beverages to customers while checking identification to ensure customers are of legal age to order/purchase alcohol. •Managing inventory and processing credit, debit, and cash orders to ensure accurate and secure cash drawers.

• Represent the Dunkin’ Donut’s brand while at events by engaging with guests and promoting the latest deals available at local stores.• Allowing guest to participate in creative mini games for a chance to win different prizes and ensuring customer satisfaction by distributing samples of Dunkin’ coffee & sweets.• Use digital marketing skills by posting different photographs with customers wearing/holding Dunkin’ Donuts products to Dunkin’ website to increase exposure and sales.