Strategic Leadership & Operational Oversight—CityWalk Retail PortfolioChampioning retail excellence by streamlining operations, enriching guest experiences, and delivering consistent sales growth in a fast-paced entertainment environment.- Drive strategy and operations for six high-traffic retail locations, including flagship venues like Super Nintendo World™ and the Universal Studio Store, with a focus on revenue growth, efficiency, and guest satisfaction.- Oversee recruitment… Show more Strategic Leadership & Operational Oversight—CityWalk Retail PortfolioChampioning retail excellence by streamlining operations, enriching guest experiences, and delivering consistent sales growth in a fast-paced entertainment environment.- Drive strategy and operations for six high-traffic retail locations, including flagship venues like Super Nintendo World™ and the Universal Studio Store, with a focus on revenue growth, efficiency, and guest satisfaction.- Oversee recruitment for marquee destinations, such as Hello Kitty® and Friends Café, cultivating top-tier talent to deliver immersive, high-quality guest interactions. - Lead a 90+ member workforce, promoting collaboration, innovation, and accountability through mentorship and employee engagement initiatives.- Partner with senior leadership to align on organizational goals, operational priorities, and talent development programs.- Coordinate employee events like “Backyard Boogie” to celebrate achievements and foster team cohesion.“Monster Sale” Oversight—Universal Studios HollywoodPropel the success of Universal Studios Hollywood’s highly anticipated annual Monster Sale, achieving the ambitious goal of selling 100,000 units in three days—delivering operational excellence and an outstanding guest experience.- Develop and execute innovative sales strategies aligned with Universal’s brand to maximize revenue and foster memorable guest engagement.- Cultivate and direct a high-performing team, ensuring exceptional service and seamless operations during one of the busiest retail periods of the year.- Analyze real-time metrics, such as sales, inventory, and guest flow, to make data-driven adjustments that exceed sales targets and enhance efficiency.- Commended by senior leadership for driving record-breaking Monster Sale revenue, setting a new standard for performance.- Leverage event insights to enhance year-round retail strategies, strengthening Universal’s operations and achieving continued success. Show less

At Universal Studios Hollywood, our team members are the heart of every unforgettable moment we create. Exceptional guest experiences start with empowering our people, which is why we prioritize their growth, well-being, and success. By equipping our leaders with the tools, training, and support they need, we cultivate a culture of inspiration and innovation that motivates teams to excel. Our inclusive, values-driven workplace ensures every voice is heard, every contribution celebrated, and… Show more At Universal Studios Hollywood, our team members are the heart of every unforgettable moment we create. Exceptional guest experiences start with empowering our people, which is why we prioritize their growth, well-being, and success. By equipping our leaders with the tools, training, and support they need, we cultivate a culture of inspiration and innovation that motivates teams to excel. Our inclusive, values-driven workplace ensures every voice is heard, every contribution celebrated, and every individual empowered to shape our vision. This people-first approach drives operational excellence and fuels a dynamic environment where creativity thrives and possibilities are limitless.- Directed retail operations across Universal Studios Hollywood, blending strategic leadership with team empowerment to elevate guest satisfaction and drive results.- Launched Super Nintendo World™ with seamless execution, surpassing performance metrics and inspiring teams to achieve shared goals while earning media recognition.- Built an inclusive workplace culture that celebrated diversity, driving innovation and delivering measurable team and business results.- Spearheaded data-driven strategies to grow revenue, diversify product offerings, and strengthen brand partnerships using actionable insights.- Pioneered DEI initiatives, enhancing team engagement, morale, and productivity across a motivated workforce.- Led high-profile retail events and projects with senior leadership, ensuring flawless execution and earning company-wide recognition.- Redesigned retail spaces into immersive, high-performing environments by leveraging market trends and championing cross-team collaboration.- Cultivated a guest-first, team-centered culture that blended inclusivity with operational efficiency to enhance satisfaction and performance.To learn more about Universal Careers, please visit: NBCUniCareers.comHere You Can. Show less

Dynamic Retail Leader Driving Growth, Operational Excellence, and Team Empowerment- Spearheaded the brand’s West Coast expansion by opening the first store in Kern County and launching the Beverly Hills flagship location, significantly boosting brand visibility and market dominance. - Directed operations for five high-performing business units generating over $13M in annual revenue each, achieving a 20% sales growth by optimizing KPIs, streamlining operations, and enhancing… Show more Dynamic Retail Leader Driving Growth, Operational Excellence, and Team Empowerment- Spearheaded the brand’s West Coast expansion by opening the first store in Kern County and launching the Beverly Hills flagship location, significantly boosting brand visibility and market dominance. - Directed operations for five high-performing business units generating over $13M in annual revenue each, achieving a 20% sales growth by optimizing KPIs, streamlining operations, and enhancing profitability. - Designed and implemented a growth strategy for 10 Sephora locations, delivering $100M in additional profits across California. - Built and led high-performing teams of 80+ members per store, fostering leadership development and delivering exceptional client service to sustain long-term success. - Recognized for elevating client service while launching DEI (Diversity, Equity, and Inclusion) programs, increasing workforce diversity by 20% and improving employee satisfaction and retention. - Set new sales records by leveraging data-driven strategies, including personalized client experiences, targeted promotions, and loyalty programs, resulting in higher customer retention and advocacy. - Partnered with senior leadership and vendors to optimize inventory management, execute strategic merchandising, and enhance the in-store experience—driving profitability and long-term brand loyalty.To explore career opportunities with Sephora, visit: jobs.sephora.com Show less

- Executed a transformative retail strategy across three key locations, driving consistent annual revenue growth of $2M–$3M while enhancing profitability through innovative cost controls and inclusive, customer-focused product offerings tailored to meet diverse community needs.- Spearheaded the rapid launch of 10 drive-thru stores across the San Fernando Valley and Central California within just nine months, surpassing recruitment goals by embracing diverse talent pipelines, reducing… Show more - Executed a transformative retail strategy across three key locations, driving consistent annual revenue growth of $2M–$3M while enhancing profitability through innovative cost controls and inclusive, customer-focused product offerings tailored to meet diverse community needs.- Spearheaded the rapid launch of 10 drive-thru stores across the San Fernando Valley and Central California within just nine months, surpassing recruitment goals by embracing diverse talent pipelines, reducing training expenses, and building a high-performing, inclusive team of 25+ that achieved 22% sales growth and an impressive 90% retention rate.- Championed a culture of collaboration, equity, and continuous improvement, driving a 20% increase in team performance. Delivered exceptional customer experiences by leveraging strategic partnerships, strengthening community engagement, and fostering brand loyalty through inclusive outreach initiatives that celebrated and reflected the communities served.To learn more about Starbucks Careers, please visit: starbucks.com/careers Show less