Saul Phillips Email & Phone Number

Stockholm County, Sweden

Stockholm, Stockholm County, Sweden

Specialising in delivering exceptional service to enterprise clients in the UK and Scandinavian markets. I lead strategic initiatives and conduct workshops with a keen focus on customer experience (CX), ensuring every project aligns with our clients' business goals. Acting as a sounding board for new ideas and supporting their implementation, I support seamless onboarding and re-platforming processes. Passionate about leveraging insights and innovative strategies to optimise e-commerce solutions, enhance client outcomes, and drive long-term growth & relationships.

Anywhere

Work with companies to redefine and align brand vision and mission to segmented customer experience journeys and personas. Support businesses taking full advantage of the magic that happens when brands truly connect people in a genuine and meaningful way.Consulting specialises: CX, Training, VM, Omni-Channel, CRM, and Clienteling technology

Dubai, United Arab Emirates

Directed the omni-channel clienteling strategy for Chalhoub Group, and delivered a multi million-dollar clienteling app RFP and MVP rollout. Facilitated sales from across the Level Shoes portfolio with brands such as Chanel, Louis Vuitton, Dior, and Gucci. Developed CX journey, Sales Force reports and dashboards to facilitate the top tier client acquisition, engagement and retention. Acted as a Brand Ambassador, hosted internal/external events. And was the face of Level Shoes for press and media.

Led and delivered the Level Shoes retail transformaiton. Built retail strategy, managed budget, and implemented a seamless CX journeys for clients. Collaborated with board members, senior management, and external stakeholders to deliver the final Design Concept. Led the CX team, facilitated workshops, and managed consultant work streams around Content Creation, Brand Engagement, and Employee Experience at group level.

Dubai, United Arab Emirates

Managed 6 departments in a 96,000 sqft department store. Recruited, developed and led a team of 45 colleagues that can connect with clients and offer a differentiated service. Increased sales by understanding the market trends and client needs. Built, and maintained strong relationships with our VIP & VVIP. In cooperation with the Marketing team created, planed and delivered targeted events in store.

London, United Kingdom

Led and delivered the launch of the first UK based store, including location sourcing, operations and logistics, hiring and training, and client activation. Managed a team of 20 collaborators, located in London and Los Angeles. Provided strategic and hands on support to the retail, buying and marketing team in both Los Angeles and London. Implemented the data capture strategy for all customer touchpoints.

London, England, United Kingdom

Directed all 8 departments of a luxury multi brand boutique on 12,000sqft with 40 colleagues. Achieved annual turnover of £6.5m. Kept relationships with key luxury/contemporary brands: Ellie Saab, Alexander Wang, Oscar De La Renta, Off White, etc. Created trunk shows for clients both in store and private appointments.

London, United Kingdom

Owned full P&L responsibility for 35 colleagues and 3000 sqft, and £10m annual turnover store. Implemented structure and procedures to ensure operational efficiency, Set KPIs and created reporting to adapt the in store VM, offer the best range of products and drive sales. Recruited team members and delivered training to ensure the highest level in product knowledge, and clienteling.

London, United Kingdom

Directed a team of 20 colleagues across 4 departments with annual turnover of £4.5m. Responsible for VM, B&M, Marketing, E-commerce, Events etc.

London, England, United Kingdom

Opened and ran an omni-channel luxury boutique across 5 departments at 10,000sqft with £5m annual turnover. Hired, trained and managed 45 colleagues.

London, England, United Kingdom

Managed a £9m turnover, 12,000 sqft store across 4 departments with 65 employees. Turned around an underperforming operation.

Bachelor Of Technology (Btech), Forensic Science And Technology

Foundation Degree, Fashion/Apparel Design

Gcse'S