Saul Rubio Email and Phone Number

· Manage team’s company-wide savings initiative, cutting company IT spending costs by $39,401 within the first year· Provide support for both hardware and software for the “Sales Tablet Deployment Project” in both a corporate and field environment, servicing over 1600 units and coordinating with 8 different teams· Responsible for supporting the company’s mobile device management system, servicing over 530 employee-liable devices· Provide helpdesk technical support on behalf of four teams: Desktop, Onsite Shipments, IT Evaluations, and Sales Tablet Support

· Worked on the Help desk and Desktop Support team where I would resolve corporate and field case tickets, averaging 25 tickets a week· Coordinated with a 21-member team to complete daily customer support tasks· Provided weekly ticket case status reports to management