Saul Serna, M.I.T.M., Csm, Css Email & Phone Number

Cincinnati, OH, US

Mumbai, Maharashtra, IN

• Automation testing team coordinator. Responsible for analyzing budget, allocation and test penetration.
• Primary point of contact between QA team and project stakeholders.
• Responsible for analyzing/reviewing test deliverables (test plan, test scripts, test objectives).
• Create /execute test scripts based on business requirements and technical documents.
• Responsible for automating test scripts using tools as HP UFT and Selenium.
• Managing and monitoring project execution (Waterfall and Agile methodologies).

Mumbai, Maharashtra, IN

• Partnering with the stakeholders in a continuous basis to help them identify and approach new business opportunities that meet their goals/needs.
• Responsible for the technological implementation of numerous contact centers within the US.
• Create business strategies to continuously detect, prevent and correct any possible risks and issues using strong communication skills and out of the box thinking.
• Collaborate to strategize, define, and resolve financial forecasting discrepancies/gaps through evaluation of numerous factors.
• Translate contact center builds and expansion services into specifications for report tracking and impact analysis, using tools like MS Office, MS Visio, MS Project and SharePoint.

Mumbai, Maharashtra, IN

• Responsible for product/service delivery across the entire project lifecycle.
• Actively involved in the rollout of critical and complex initiatives with budget over $3 million dollars.
• Single point of contact between test teams and stakeholders such as the line of business, senior executives, architecture and development teams.
• Handled project estimates and financial forecasts using tools like MS Excel. Successfully rolled out all projects with a ±5% budget variance.
• Coordinated a wide range of tasks in scope through Waterfall and Agile methodologies.
• Managed internal and external team communications, targeted milestones and documented progress.

Mumbai, Maharashtra, IN

• Coordinated a team of 20+ engineers in different locations within USA, Mexico and India.
• Handled small to complex initiatives/projects.
• Demonstrated high proficiency in understanding business needs and translating them into technical requirements.
• Test data mining through data base and mainframe applications.
• Responsible for creating project estimates and financial forecasts.
• Contributed with numerous process improvements, helping to optimize resources and evolve to a business maturity.

Masters In Information Technology Management, Information Technology Project Management

Bachelor In Computer Science, Information Technology Project Management