I am an Electronic Engineer passionate about technology; my main interests are Telecommunications Systems, Data Centers, Computer Networking and Server Applications. I have three years of tech support experience, first working on a B2C support environment in the telecommunications industry and then working in a B2B tech support environment for a worldwide Call Center BPO such as Concentrix. I am a fast leaner, with customer service skills, strong communication skills and deep technical knowledge and expertise.
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Cloud EngineerGlenair Apr 2023 - PresentEstados Unidos
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Information Technology Project EngineerStrikeworks Solutions May 2022 - May 2023Irvine, California, United States -
It Support TempRobert Half Mar 2022 - Apr 2022Estados UnidosIT Support Temp at Long Beach Job Corps Center. Supporting over 250 users (staff/students). Computer set up and troubleshooting, Windows, Office, printers issues, shared drives, IP Phones, account creation and deletion, solving around thirty IT Support tickets per week. -
Tech Support RepresentativeConcentrix Nov 2020 - Jul 2021NicaraguaBusiness to business tech support, solving 120+ tickets per month in fast paced BPO enviroment. Top Skills: Microsoft 365, O365, Office Apps, Windows troubloshooting, SharePoint Online, Exchange Online, Microsoft Teams, Exchange Hybrid deployments, Active Directorty, SMTP client applications, DNS and Migrations. -
Tech Support Technician IiClaro Nicaragua May 2017 - Aug 2019NicaraguaTier two tech support for contractors, team of seven tech support technicians solving over 3,000 tickets per month nationwide in very fast paced telco enviroment. Top Skills: Networking, LAN, TCP/IP, Troubleshooting end devices, Customer Service, VIP Support, Sotware training, Project Management, User Training, migrations.
Saul Fonseca Silva Education Details
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Electrical, Electronics And Communications Engineering -
Network And System Administration/Administrator
Frequently Asked Questions about Saul Fonseca Silva
What company does Saul Fonseca Silva work for?
Saul Fonseca Silva works for Glenair
What is Saul Fonseca Silva's role at the current company?
Saul Fonseca Silva's current role is Cloud Engineer.
What schools did Saul Fonseca Silva attend?
Saul Fonseca Silva attended Universidad Nacional De Ingenieria Uni-Rusb, Cisco Networking Academy.
Who are Saul Fonseca Silva's colleagues?
Saul Fonseca Silva's colleagues are Joseph Hsiung, Robert Jones, Francesca Palmi, Paul Ruiz, Bryan Alvarez, Edward Rodriguez, Rubayat Mustafa.
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