Responsible for :- General Administration, Housekeeping, Healthcare Attendants, Office Boys, Porters, Hostels, Guest House, Transportation, Ambulance, Canteen, General Stores, Boimedical Waste, Linen, Legal & Liosioning.• Responsible for making SOP, process and protocols of Admin department.• Supervising cross functional team of 300 people which includes all above departments.• Day to day operations of all contractual services.• Overseeing along with facility team for support services, negotiation of contracts, budget and MIS of support services. Maintaining of 4 lakh sq ft of property • Managing transportation and Ambulance services.• Responsible for canteen day to day functions.• Responsible for general administration which includes, monitoring of cleanliness, patient services, courier services etc.• Responsible for linen management.• Responsible for general stores functions which includes, minimum stock level, addequet stock, minimul waste or non moving material and monitoring of GRN.

Head of Non Clinical Operations and Human Resource• Serve as a liaison among governing boards, medical staff, and department managers, also responsible for renewal of licenses, implementation of new government policy.• Organize, control, and coordinate services as per the hospital board regulations.• Oversee the development and implementation of programs and policies for patient services, quality assurance, public relations, and department activities.• Evaluate personnel and prepare daily reports.• Overseeing activities of human resource department such as recruitment, training and development, staff appraisal, compliance and payroll• Practice financial acumen in managing budgets also responsible for Operational P & L.• Authorize admissions as per agreed protocols, managing TAT of admission, discharge and bed utilization, also responsible for insurance and corporate relation department.• Ensure that stock levels are adequate and orders are made on time.• Responsible for routine infrastructure maintenance, new project execution, timely completion of projects, biomedical engineering department management.• Overseeing and responsible for smooth operations of OPD, Health checkup and IPD department, including patient flow management, coordination, discharge and patient satisfaction ratio.• Overseeing along with facility team for support services, negotiation of contracts, budget and MIS of support services.

• Supervising a cross-functional team of ~250 employees which include housekeeping, security, patient care attendant, ambulance, patient experience team, hostel and facility management• Engage in creating, managing and performance data analysis, and P&L of all contractual and operational expenses• Developing and implementing occupational safety protocols and programme as per the requirements; conducting mock drill of violence and fire• Monitoring legal compliance of vendor such as labor act, safety measures, building use permission are as per the government prescribed guideline• Coordinating with the government authorities for legal requirements and compliance renewal to meet quality and safety standards of the organization• Preparing budget and MIS as per the requirements, and monitoring work completion in budget• Overseeing project work and their quality, ensuring the deliverables are as per the agreed clause• Ensuring safe and prompt transfer of patient internal and external as handling Ambulance department

• Steered multi-functional departments involving outpatient, In-patient, radiology, emergency, housekeeping, security, patient care attendant, ambulance, hostel and facility management• Effectively conducted TQM programs to ensure customer satisfaction and improved continuous quality services• Frequently revised various programs based on the customer feedbacks and customer satisfaction• Carried out security protocols on critical aspects such as vital installation, robbery, unrest and patient escalation• Conducted mock drills of fire and violence prevention• Reviewed and monitored patient transfer both internally and externally for safe and prompt transportation• Monitored cost and maintenance of vehicles; planned preventive and periodic vehicle maintenance to avoid break downs and cost-effectiveness• Attained smooth functioning of radiology, emergency departments to avoid huddles to patients and visitors during the emergency and diagnostic care

• Developed and implemented safety protocols and programme as per the requirements• Supervised and ensured the safety of staff, visitors and patients by running programs of awareness on key aspects of installing of vital installations such as CCTV, access controls on critical area's door, metal detector• Fulfilled all statutory and legal compliance requirements while coordinating with various government bodies for licensure and approvals• Prepared assets list of the hospital, involved in the procurement of assets• Managed daily maintenance and renovation activities• Closely coordinated with the vendors for the procurement of supplies as per the requirements of the departments• Monitored all inventories and supplies inward and outward entries; prepared stock out materials report

• Chaired bid conditioning meeting with the supplier, engineer, project management and owners to receive commercial and technical bids• Supervised contract work and submitted completion reports to the management daily• Monitored multiple vendors involved in housekeeping, security, logistic and routine maintenance• Coordinated with head office for plant requirement and contractor payment; authorized bills of contractor and suppliers• Ensured timely execution of internal projects such as the installation of material lifting crane, shades, rolling mills, lathe machines, printing machines, civil work etc.• Close coordination with external vendors and government agencies for approvals and project permits• Developed and conducted performance appraisal metrics and program to evaluate employee's aptitude in given work assignments• Engaged in daily administration of plant involving production, manpower management, dispatch and so on.