Saumya Arora Email and Phone Number

- Successfully closed challenging roles in various kinds of organisations, from top MNCs to startups.- Laid and created the foundation tech teams of Singapore and Vietnam based startups, setting up their tech centres in Indian locations.- Successfully onboarded and scaled up teams for Fortune 100 organisations - managers, architects and other complex roles.- Mentored and guided a team in scaling up internal performance of the team.- Handled various clients and assisted them in end-to-end recruitment process and onboarding for business units.- Solved hiring needs for non tech roles as well - Fintech, Creative, Supply Chain, Marktech, etc.- Currently a part of the Recruitment Process Outsourcing (RPO) project for one of the largest advertising agencies globally to help build their capability centre in India

My stint with Wolves and been focused on the below areas: •Worked across multiple teams within Wolves in solving hiring needs across domains •Critical member in solving hiring needs for E-commerce, OTT , Health Care , Automotive, Banking •Focused on Hiring Tech Talents across highlighted skills - Java, Node.js, React, Android, Cloud Data Engineering , DevOps, Product Lifecycle Management, Data Analytics•Contributed extensively towards multiple hiring drives for critical e-commerce business needBelow focus areas of mine have been instrumental in my success with Wolves: •High collaborative attitude with keen sense of curiosity to understand challenges•High sense of commitment towards to business delivery•Competency in understanding of tech ecosystem•Successfully achieved 125% ofthe annual target

Worked for Google My Business (GMB). Google Business Profile (Global Market) with a team of 20-25 people working diligently to have local business show up across Google products like Maps & Search.- Worked along with various businesses on Google platform, frequent communication with business owners on markets globally- Contribution and accountability for the workflow and the team's overall performance - Participating with the team and ensuring that GMB profiles have everything needed to perform incredibly well and to maintain a smooth flow in Operations- Detecting concerns in the workflow and calling it out in a BCP situation to the managers- Exploring new enhancement opportunities with associates and stakeholders for workflow improvement- Reviewing and analysing performance of the other associates as well and actioning performance enhancement steps as and when necessary- Collaborating with cross functional teams (Quality, Training, etc) to understand the gaps and fill them by implementing an action plan and improve the team's overall quality metrics and product knowledgeSkills: Process Improvement · Change Management · Project Management · Customer Success

Providing rider support for ANZ, US & Canada market. Experienced working with projects, individually as well as as a group, for improving the key metrics of the team and worked on policy related projects along with stakeholders.-Extend support and resolve escalated rider related issues ranging from on-boarding, vehicle financing, payments and any issues/ queries related to driver partner accounts in multiple markets- Responsible for handling internal stakeholders and providing insights into monthly metrics, hits & misses and action plan to course correct.- Responsible for training new hires and tracking their metrics week on week to see progress. Plan and execute retraining when necessary- Executed ‘Escalation and Adjustment Rates’ project to understand rider behaviour patterns, escalations, payment issues & fare adjustments- Proactively helped the team with driving the metrics like productivity, quality, CSAT and efficiency- Updating the team on any new policy and product updates by taking huddles on a regular basis- Responsible for handling internal stakeholders and providing insights into monthly metrics, hits & misses and action plan to course correctly- Responsible for training new hires and tracking their metrics week on week to see progress when required Plan and execute retraining when necessary- Analysing and understanding large amounts of Uber’s operations for identifying specific ways to reduce agent errors and improve the efficiency.Business Tools Used: Google Suites (Sheets, Docs, etc.), Query builder, JIRA, Validator, Doc Approver, Lucid charts, Bliss

Created storyboards and video teasers for Soulveda, marketing analysis of companies like, Harman, Beacon, etc., created the website architecture of the then upcoming startup Marquees and More.

Marketing analysis of competitive radio stations, content analysis of what goes on the air. Closely worked with the marketing team to do analysis on where the organisation stands in the Northern region.