Saumya Guru Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Specialities: Strategy Consulting, Technology Strategy, Large Scale Technology Transformation, Digital Maturity Assessment, IT Program Delivery & Governance, Operating Model Design, Project Management, IT Outsourcing & Offshoring, Modern Technology Architecture, Business Process Review and Improvement, Cross-Functional Team Leadership, Stakeholder Management including c-Suite

Sydney, New South Wales, Australia

• Led a group-wide multi-million strategic program for a major Australian Bank to uplift end-to-end enterprise-wide risk assessment (EWRA) across all divisions and jurisdictions of the bank. Steered the design of the digital platform embedded with new risk assessment methodology, integrated with data across the bank’s data hubs and generating key insights using analytics and proactive triggers, conducted platform assessment to identify the most suitable technology platform, led the design of guiding principles to create functional and non-functional requirements in line with the objectives of this strategic initiative and managed the relationship with business and Group Technology, working closely with senior stakeholders to drive target architecture across various governance forums of the bank.• Led the PMO of a complex technology transformation program for a major Australian gaming company to transform how operational information is generated, shared, and consumed within its technology and business with a customer-centric focus and business alignment. The program aimed to achieve this by utilising cloud implementation and uplifting Tabcorp’s existing legacy technology platform to reach an end state of full observability.• Led the establishment of a transformation office for a major energy company post-merger to implement a 5-year road map efficiently across multiple departments of the organisation. Worked closely with the leadership team to transparently track and report Program performance. Applied better practice, governance, standard metrics, repeatable processes, and tools across the program. Provided insights and advice to leadership (CEO-2), highlighting dependencies, constraints, and risks to leadership via predetermined agreed routines.

Sydney, Australia

- Led the digital transformation roadmap and business process improvement initiative for a non-profit organization. The review involved assessment of their most important service lines and identified multiple areas of improvement including automation, data analytics opportunities and digitization of processes. The key findings were incorporated into a roadmap of improvement activities from quick wins to be achieved quickly to begin benefits realisation of the initiative to strategic transformation activities. – Led the end to end operational review for a boutique mortgage lender. The operational review covered business process assessment, administration, and product management areas. The assessment identified a range of gaps and risks and recommended improvements/mitigation actions to the leadership.– Led the IT due diligence of a target company across technology systems, process and data maturity, outsourced agreements, cyber security/privacy and systems consolidation identification.– Led the operational due diligence of a target company across Primary and Supporting functions of the value chain by identifying key risks for post-integration operating model/synergies– Led the review of technology, process, business continuity, disaster recovery and third-party assessment for a mining company, outlining gaps/recommendations for the management.

• Define and establish the vision and strategy for new technical products, assumed total accountability for multimillion-dollar P&L (~AU 1M) and led the delivery of multiple cloud-based platforms and a multidisciplinary team (~30 FTE). • Led the development of Natural language processing (NLP) based Chabot and predictive model based on linear regression, and Data Analytics to optimize management reporting, improving the productivity of client Managers.• Contributed to corporate strategic initiatives, and company policies, set future targets, roadmap, and directions as a part of the leadership team.

Sydney, Australia

- Managed a multi-million portfolio (Contact Centre & Group Operations) as well as coordinated all aspects of business development, project delivery, operations, and governance that resulted in increased revenue of approx. 30%. - Oversaw a geographically dispersed team of 30 personnel while implementing multiple business technology solutions. - Worked collaboratively with clients’ management team to manage end-to-end multiple concurrent projects, including omni-channel transformation projects. - Led and implemented digital transformation strategy approving cutting-edge technologies and road map of the portfolio. - Introduced portfolio governance at CIO-1 Level, tracking progress and resolving risks while exceeding the performance of KPIs. - Directed the successful implementation of 30 Robotic Process Automation (RPA), reducing Westpac' operational cost- Led the ‘Design Thinking’ initiative of the account while executing 20 innovative ideas to enhance bankers’ productivity - Dovetailed efforts to mobilize a team to conceptualize and instigate a leading-edge solution to surmount technical roadblock for a flagship program. Bestowed the Westpac ‘Game Changers’ Award for demonstrating innovation and outstanding work commitment and efforts.- Secured client satisfaction by achieving outstanding client’s rating in the supplier engagement for two successive terms - received internal ‘Most Valuable Player Extra Miler’ Award. - Actively managed a multi-million managed services proposal by working collaboratively with the Sales Team and upper management.

Sydney, Australia

- Led the IT operations team of 10 personnel across two locations globally to reduce the portfolio of IT production incidents by 60% in six months. - Recognised for receiving multiple client awards, including 'Making a Difference,' 'CIO-Spark,' and internal 'Star' Award for achieving record-setting operational excellence.- Developed and established a global application monitoring platform that automates health checks of critical technical applications and set alert mechanisms for the Operations Team to avoid major incidents. - Received 'Most Valuable Player' Award and featured in the Infosys' Hall of Fame.'

India, Canada, Australia

- Assumed multiple leadership roles, working with multinational clients in the banking and financial services industry in India, Australia and Canada, including but not limited to, Westpac, American Express, Royal Bank of Canada, and Development Bank of Singapore.

Master Of Business Administration - Mba, Business Administration And Management, General

International Immersion Program, Business Administration And Management, General

Bachelor Of Engineering (Be), Electronics Engineering