Saumya Kumarasingha Email & Phone Number

Sri Lanka

Colombo, Western Province, Sri Lanka

Results-driven professional with a strong background in sales and marketing coordination, quality assurance, and CRM processes. Adept at leading projects and campaigns while ensuring seamless collaboration between teams. Committed to resolving issues efficiently and training staff to enhance overall quality and performanceLead cross-functional teams to develop and implement effective sales and marketing strategies.Oversee quality assurance processes to… Show more Results-driven professional with a strong background in sales and marketing coordination, quality assurance, and CRM processes. Adept at leading projects and campaigns while ensuring seamless collaboration between teams. Committed to resolving issues efficiently and training staff to enhance overall quality and performanceLead cross-functional teams to develop and implement effective sales and marketing strategies.Oversee quality assurance processes to ensure alignment with organizational standards.Coordinate projects, including video walkthroughs, in collaboration with the marketing team.Verify and resolve platform issues with the IT team, ensuring timely escalation when necessary.Address and resolve payment-related matters to maintain operational efficiency.Train staff to improve quality processes, fostering a culture of continuous improvement.Skills:CRM Process ManagementProject CoordinationQuality AssuranceTeam Training and DevelopmentCross-Functional Collaboration Show less

Management TraineeDuring my tenure i was engaged on several projects including brandawareness as wellMainly working as admin of foodie delivery app, maintainance,identifying technical issues and coordinating with IT team to improveproductMonitoring on order process, dispatch system and ensure qualitydelivery for customer baseFollowing up on merchant payments,client refunds, coordinating withparallel department to improve productWas a part of a Foodie… Show more Management TraineeDuring my tenure i was engaged on several projects including brandawareness as wellMainly working as admin of foodie delivery app, maintainance,identifying technical issues and coordinating with IT team to improveproductMonitoring on order process, dispatch system and ensure qualitydelivery for customer baseFollowing up on merchant payments,client refunds, coordinating withparallel department to improve productWas a part of a Foodie launching in ColomboCoordinate brand awareness project in Kandy Show less

Gampaha, Western, Sri Lanka

Delver high quality service to new driver partners who join in the Uber platform in Colombo Hub & Gampahaconvince & convert the potential driver partners walking to the Green light center to partner with uber in GampahaWas a part of Gampaha launch team for Uber ridesSingle handler uber remote support in Gampaha Topped the leader board for consecutive week with the highest Csat above 4.5 scores across India-SA south & SrilankaProvide support to solve issues face by existing… Show more Delver high quality service to new driver partners who join in the Uber platform in Colombo Hub & Gampahaconvince & convert the potential driver partners walking to the Green light center to partner with uber in GampahaWas a part of Gampaha launch team for Uber ridesSingle handler uber remote support in Gampaha Topped the leader board for consecutive week with the highest Csat above 4.5 scores across India-SA south & SrilankaProvide support to solve issues face by existing driver partners while maintaining highly quality service standards Show less

Kallupitiya

Coordinate with key customers & Sales team, corresponding with bank, following on payments, LC documentationsales force

Colombo

B2C sales on cosmetic products & Introducing product to customer & converting salescross selling & up sellingvisual merchandisingPos systeminventory handling

Kirulapana

costing- preparing quotations, negotiation with customers, providing product dimensions to the factory, following up the production process till delivery invoicing & following on paymentsExport documentation - perfoma invoice, commercial invoice & packing listinternational & local customer handling

costing, customer handling, monitoring, organizing exports,documentation

Colombo

Biology, General

Certificate, Principals Of Financial Accounting