Joshua Saunders Email & Phone Number

Washington, District Of Columbia, United States

- Co-lead diverse team of 35 training specialists: hire, develop, and recognize staff- Author Inclusivity Guide to operationalize diversity, equity, inclusion, and accessibility principles into courses- Maintain strategic partnerships with Bureau of Consular Affairs, consulates, embassies, and subject matter experts to ensure training responds to their needs and enhances their performance- Maintain and promote suite of microlearning products (job aids, mobile apps, podcasts, videos) to support training at moment of need- Perform data collection and analysis through interviews, focus groups, and surveys for course mandated by legislation; demonstrate extent to which learners transfer skills they learned in course to their job performance- Manage administration of $400,000 in contracts as Contracting Officers Representative (COR) for simulation activities and administrative support- Curate library of best practices in adult learning for train-the-trainer program- Deliver 17 eLearning courses to more than 12,000 learners annually- Awarded for successful implementation of National Standards for Quality Online Courses for five courses serving consular professionals

Washington D.C. Metro Area

- Led team responsible for needs assessment, design, development, implementation, and evaluation of 16 instructor-led courses and five eLearning courses; annual learner completions were 600 for instructor-led courses and 105,000 for eLearning compliance courses- Guided and motivated diverse team of eight training specialists through challenging assignments, coaching, formal training, and mentoring- Operationalized Policies and Standards for Curriculum Development and Training Evaluation for courses that taught: diplomatic protocol; information management and security; office management; project management; and verbal and written communications- Measured effectiveness of learning programs using Kirkpatrick Model: learners’ reaction to training, learner assessment, and transfer of learning to job performance- Conducted skills gap analysis and mapped curriculum across 18 instructor-led courses that taught English business writing skills- Designed active learning classroom to improve learners’ experience with instructional technologies- Awarded for strengthening morale, job satisfaction, and effectiveness of Department’s 800 Office Management Specialists by systematically incorporating leadership, management, and supervision into training

Washington D.C. Metro Area

- Supervised team of four to provide range of human resources services to 450 employees: recruitment and onboarding; internship; performance management; organizational development; succession planning; awards and recognition; time and attendance- Assessed skill gaps, developed, delivered, and evaluated training programs for: communications; executive coaching; leadership development; mentoring; project management; purchase card acquisitions; supervision; and technical writing- Advised managers and Senior Executive Service staff on application of Commerce Alternative Personnel System for position classification, pay-for-performance appraisals, and pay flexibility in hiring and promoting employees; managed $1.2 million in annual pay increases and bonuses- Administered annual Federal Employee Viewpoint Survey, analyzed results, and organized change management groups to improve awards and recognition program, increase alternative work schedule options, and expand telework program

Washington D.C. Metro Area

- Conducted organizational studies, surveys, and focus groups to evaluate program effectiveness: Federal Employee Viewpoint Survey results implementation; ethics; internal customer satisfaction; succession planning; supervisory structure and staffing levels; telework- Implemented strategic planning and communications for continuity of operations and lapses in appropriations- Analyzed Executive Orders and federal regulations to determine impact on operations and oversaw external reporting to ensure compliance: accessibility; acquisitions; budget; financial disclosure; Government Performance and Results Act; records management; regulatory review; sustainability; telework- Established annual workforce training plan and budget for 100 employees; produced bi-monthly leadership development and management training classes for 20 supervisors; awarded for improving employee development in division

Washington D.C. Metro Area

- Managed foreign language training programs (French, Haitian Creole, Albanian) for foreign affairs professionals, accounting for School’s third largest number of enrollments- Supervised diverse, instructional team of 40 employees and contractors; hired, developed, and recognized staff- Directed delivery of in-person, instructor-led training and language proficiency testing to 600 employees--including 12 Ambassadors--and virtual training to 300 employees- Improved teamwork by making policies and procedures explicit, managerial decisions transparent, and assignment and development opportunities equitable for staff; awarded for superior dedication and teamwork in managing French section

Washington D.C. Metro Area

- Served as principal coordinator for educational technology in School; led team of four contractors responsible for audio/video production and copyright compliance for development of courses- Built distance learning program for employees to develop foreign language proficiency and support lifelong learning; supported teams of subject matter experts in instructional design, curriculum development, and delivery of 28 online courses in 17 languages- Developed and supported more than 400 staff in Washington and 150 programs at posts abroad in integration of educational technologies for instructor-led training; increased employee worldwide access to online resources for more than 70 languages; awarded for exceptional contributions to FSI's use of educational technology- Represented Department of State on interagency working groups for foreign language policy and educational technology; results included interagency agreements to share software and organization of two conferences on blended learning; awarded for exemplary outreach and interagency cooperation in representing Department of State in field of educational technology

Washington D.C. Metro Area

- Facilitated training for health information management software product line in hospitals in U.S. and Canada; trained 800 medical staff at 65 hospital systems in use of seven applications- Consulted clients in technical system design, configuration, and workflow process for optimal use of applications- Performed task analysis of clients' use of applications and authored relevant job aids

Washington D.C. Metro Area

- Managed administration of healthcare projects funded by U.S. Agency for International Development operating in five countries: Benin, Mali, Morocco, Niger, and Zambia- Created budgets and monitored expenses; established financial reporting structure for 35 cost centers and client billing process for $12 million five-year project- Wrote contracts for consultancies and housing/office rentals, initiated credit card system for purchasing department, and reduced time needed to procure and deliver goods to field offices- Authored training manual for routine project management activities, improved onboarding of new project administrators, and facilitated succession management

Ba, International Relations And French

Ma, French Linguistics

Graduate Certificate, Educational/Instructional Technology