Linda Saunders Email & Phone Number

Plano, TX

Coppell, TX

Managed a Stewart program with the goal of being more efficient and cost effective by centralizing non-customer facing functions where the company could benefit from shared service and scalability. This process improvement allowed local operations the opportunity to spend more time cultivating and expanding their customer base while having some of their.

Dallas, Texas Area

Successfully managed a team of title and closing analysts on-site at Fannie Mae, wherein we continually worked to provide superior service by meeting and exceeding customer goals set for us each month. Our consistent service standard earned an increase in assigned business every quarter and several number one rankings among peers.

Plano, TX

Created a customer service initiative and built a marketing plan for the roll-out of a newly created national title agency for internal and external customers requiring a dual focus, including developing a marketing "message" and materials, determined value propositions and built processes and procedures, established roll-out plan to introduce the program.

Plano, TX

Developed service infrastructure for new First American FANTISS division primarily focused on REO transactions, including processes, workflows, closing network and internal relationship development, support systems, fee structure, client and network pre-qualification and on-boarding. Helped target a market segment crucial to First American revenue success.

Providing industry and subject matter expertise to Rels as the industry prepares for changes under the new RESPA Ruling that becomes effective January 1, 2010.

Carrollton, TX

AXIOM BUSINESS PARTNERS (formerly LESDON & ASSOCIATES) is one of the largest independently owned business brokerage firms in the North Texas area. We specialize in all types of businesses for sale and match buyers and sellers together to facilitate a transaction. Our experienced, professional staff offers personalized attention and they will guide you.

Restructured National Agency Services to align with First American goals and positive positioning with investors. Conducted primary review of agent profitability including key initiatives. Introduced and communicated agent technology and best practices/processes throughout the company. Analyzed existing structure and created migration plan to accurately.

Created department supporting the company's bundled sale of products. Developed streamlined call center and established account management, customer service and technology set-up services.

Set strategy and designed plan of action to position launch into bundled sales of multiple products (i.e. title insurance, settlement services, flood, appraisal, etc.). Led team during design phase.

Qualified and supported customers for First American programs for in-depth joint ventures or as partners in work share arrangements. Hired and developed team of professionals.

Managed national centralized residential settlement services for centers in Dallas, California, New Jersey and Michigan.

Worked with visionary EVP (who later became President) on specific projects critical to corporate initiatives expanding the organization's national visibility.

Created and managed a national commercial closing/settlement operation for First American based in Texas; and handled national multi-million dollar transactions. Introduced processes giving customers one team in one location that handled all transactions across the country. Centralized closing and setlement operations to residential customers supporting.