Saundra Heller, Mph work email
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Saundra Heller, Mph personal email
Hello! I am a dedicated Community Service Professional with a passion for fostering growth and sustainability within health and human services. With over a decade of hands-on experience, I have honed a versatile skill set that encompasses the creation and revitalization of various programs and services, with a special focus on community initiatives and person-centered managed care.My proficiency extends to the development and refinement of direct care and training programs. I possess a keen analytical mind, adept at offering administrative support in managed healthcare programs, ensuring that community services are accessible and tailored to meet the needs of diverse populations. My time working with military family readiness groups has enriched my outreach capabilities and deepened my understanding of community dynamics.I am recognized for my exceptional interpersonal and communication skills, which I believe are critical for fostering teamwork and encouraging stakeholder engagement. Leadership and mentoring come naturally to me, as I guide teams with a detail-oriented and innovative approach. My resourcefulness has proven invaluable in event planning, strategic planning, and marketing—skills that I leverage to amplify the impact of the services we offer.In my pursuit of excellence, I have acquired significant expertise in conducting program audits and assessments, ensuring compliance and program efficacy. My engagement with community-based organizations (CBOs) has been instrumental in assisting them to contract within value-based payment models with Medicaid managed care companies. Moreover, I am adept at planning, hosting, and facilitating focus groups, a testament to my commitment to inclusive and comprehensive program development.I am also deeply invested in operations and continually seeking opportunities to expand my expertise, currently aspiring to become a Certified Professional in Healthcare Quality. This ambition is driven by my dedication to service quality and operational excellence.Let's connect if you share my passion for impactful community service and the pursuit of excellence in health and human services."Opinions are my own"
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Community Mobilization ManagerCaresource Oct 2021 - Oct 2024Dayton, Oh, Us -
Care CoordinatorEmpower Healthcare Solutions Jul 2019 - Oct 2021• Provide excellent customer service and mentoring services to all our clients and co-workers.• Responsible for developing and monitoring implementation of the Total Plan of Care for 50 individuals. • Work directly with the Empower members and their families and/or guardians and other members to assure that members’ health, safety, and services needs are met. • Ensure all member services on caseload are being provided with consistency of their individualized Total Plan of Care. • Responsible for weekly reports and conducting monthly audits on records.
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Care CoordinatorSummit Community Care Mar 2020 - Jun 2020• Provide excellent customer service and mentoring services to all our clients and co-workers.• Responsible for developing and monitoring implementation of the Total Plan of Care for 50 individuals. • Work directly with the Empower members and their families and/or guardians and other members to assure that members’ health, safety, and services needs are met. • Ensure all member services on caseload are being provided with consistency of their individualized Total Plan of Care. • Responsible for weekly reports and conducting monthly audits on records. -
Director Of Management & Traning - Residential Services ManagerArkadelphia Human Development Center Dec 2014 - Jan 2019•Develop and monitor 3 service area departments, manage a medium size staff in all areas•Direct talent management processes such as recruitment, selection, and training, staff retention and other managerial personnel responsibilities within the scope of HR policies and procedures accordingly to State policies. Conduct all performance evaluations of staff and staff disciplinary concerns, issues or counseling. •Acting Policy Committee Chairperson for the Center and performed audits to ensure all policies and procedures for compliance standards according to CMS and State and Federal Agencies. •Create, update, and instructed training programs for all employees required by all CMS policies and procedures for employment. •Re-designed many of the Facilities training programs such as New Employee Orientation Mentoring Develop recruitment system and employee incentive programs implemented social networking as a form of recruitment systems as part of facility talent management systems.•Created new trainings such as Cultural Diversity trainings, Sensitivity Training, Reliability, Professionalism and Teamwork, and Positive Behavioral Supports Training.•Perform audits on all client wellness programs to ensure all CMS regulations are being met and oversee all educational programs, trainings and day-to-day operations to ensure staff are held accountable for performing their duties and responsibilities. •Re-structured the Recreation Department by first creating policies and procedures for the department.
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Program Coordinator QidpArkadelphia Human Development Center Jan 2014 - Dec 2014• Monitor assigned case load of 18 clients, overseeing each individualize care plan and services (IPP). • Designed, implemented, coordinated and determined individualized programs for intellectually disabled individuals needing behavioral and vocational services for greater independence and provide the best quality of life. • Ensured all state and federal regulations were being met. Conducted monthly observations, reports, and audits. • Participated and chaired Interdisciplinary Team Meetings, such as for admissions, annual staffing, and team meetings. Collaborated with IDT members, medical doctors/specialists, guardians, psychologist, and all other team professionals to promote the health, safety, and provide the best services for the clients.• Maintained accurate IPP program files and records and developed and updated all client IPP’s. • Coordinated client care as needed and made recommendations for program revisions or modifications in all areas of programming needs.
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Residential ManagerEastern Community Development Corporation May 2010 - Apr 2013Waterford, Connecticut, Us• Managed all aspects of the daily operations for three of the agency’s group homes located in the Clinton and East Lyme areas. Develop and monitor all client medical needs/treatments, behavioral needs, and client concerns. As well as for all nutritional needs within each client’s dietary needs/assigned by the nutritionist and physician.• Supervised the home and client budgets, employee schedules, timecards, payroll and staff evaluations.• Certified Trainer in Crisis Intervention PMT, Certified Red Cross CPR Instructor. • Oversaw all training employees in specific certified required training and other required training necessary to work with individuals with ID/DD and ensured all employee were up to date on all training.• One of six administrators on-call for the agency scheduled rotating shifts handling all calls covering 9 group homes after hours. • Scheduled necessary house maintenance as required, updated Individual assessments and quarterly paperwork, client care plans, IP goals, administered medications and updated and printed monthly Medication Administrative Records each month. • Coordinated all scheduled meetings with guardian and team members to ensure all clients funding and updated progress of the individuals’ goals are being met per state regulations. • Created and implemented protocols for external feedings, including operational systems for the employee to care for clients with feeding tubes that were specific to all state regulated policies and procedures for the Agency ECDC.
Saundra Heller, Mph Skills
Saundra Heller, Mph Education Details
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Everglades UniversityPublic Health -
Columbia CollegeGeneral
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Leeward Community CollegeLiberal Arts And Sciences/Liberal Studies
Frequently Asked Questions about Saundra Heller, Mph
What is Saundra Heller, Mph's role at the current company?
Saundra Heller, Mph's current role is MPHA driving healthcare outcomes | Veteran Military Spouse.
What is Saundra Heller, Mph's email address?
Saundra Heller, Mph's email address is sa****@****rce.com
What schools did Saundra Heller, Mph attend?
Saundra Heller, Mph attended Everglades University, Columbia College, Leeward Community College.
What skills is Saundra Heller, Mph known for?
Saundra Heller, Mph has skills like Leadership, Event Planning, Microsoft Office, Management, Team Building, Microsoft Word, Research, Microsoft Excel, Public Speaking, Mentoring, Training, Healthcare.
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