Saundra Watson, Pmp, Itil Email & Phone Number

Directed and managed overall work efforts of a project team to fully onboard/implement newly acquired clinics on the OptumRX operational infrastructure and applications. Developed and managed the capital and operational budgets for each acquisition. Made decisions and recommendations to the executive committee on how to minimize costs and maximize quality.

Frisco, Texas, United States

Dallas, TX

Led an IT implementation strategy to stand up a fully operational IT business support unit. Reviewed contracts and SOWs, managed deliverables, maintained inventory of IT assets, created project plans, managed portfolio of enterprise strategic projects, created/delivered executive dashboards, executive presentations, and managed capital and operating.

Irving, Texas

Provide strategic IT roadmap planning to create tactical plans for execution to optimize the Health Plans IT infrastructure and operational effectiveness for the suite of applications, support operations, and technologies required to create tactical plans for execution to optimize and support the Health Plans operational effectiveness. Advisor/partner to.

Dallas/Fort Worth Area

Program managment of state wide, regional and local disease management projects for Medicaid, Medicare, CHIP, and Health Exchange for health plans in several states.Lead new disease management implementations, healthcare network expansions projects, and healthcare delivery projects for the Medicaid/Medicare/CHIP populations.Establish trusted partner.

• Led the implementation and delivery of Computerized Physician Order Entry (CPOE) software projects and MU software upgrade projects using AGILE methodology to over 100 sites nationally.
• Developed template to capture current state of revenue cycle at client sites to identify gaps and opportunities in the conversion to electronic processes which resulted in the development of a revenue cycle review.
• Developed operational, implementation and integration methodology and processes to integrate vendor-partner applications (EV Stat, Pepid, Isabel, eRX(Sure Script).
• Managed key vendor relationship with EV STAT analytics and predictive modeling vendor to monitor contract license fees, roadmap planning, and contract performance.
• Reviewed product documentation and collateral with Sales, Marketing, Product Management, Product Development and partner vendor to launch EV STAT to client base.
• Facilitated training for client managers and sales teams on new product pricing, demos, client facing communications and implementation/delivery process.

• Managed the implementation and delivery of EKG and cardiology information system network integration projects nationally.
• Reviewed contracts and SOWs, managed deliverables, managed project plan, maintained issues list for resolution and escalation, managed and monitored tasks, schedules, and cost. Communicated project status stakeholders.
• P & L of portfolio of projects and revenue forecasting for revenue/earnings calls.
• Maintained alignment between the internal project team and external resources while providing leadership and direction for clients for the project.

• Managed a diverse portfolio of clinical, biomed, HR, and admin projects using Waterfall methodology.
• Member of IT Governance Council to review and prioritize enterprise projects.
• Managed vendor relationship to ensure vendor delivery of contracted deliverables, and monitoring of performance guarantees for Biomed Replacement Program (GE, Siemens, and Hologic).
• Helped develop formal PMO methodology for newly established PMO.
• Reviewed contracts and SOWs, managed deliverables, managed project plan, maintained issues list for resolution and escalation, managed and monitored tasks, schedules, and cost. Communicated project status stakeholders.
• Managed project budget/costs to contract.

• Oversight and day to day operations management of the enterprise core clinical and business applications (Radiology Information System, Picture Archiving Communication System, and Great Plains Medical Billing System).
• Managed the Fuji Medical System vendor relationship as the business process owner to continuously assess service level agreements to ensure we had the right metrics in place to achieve business goals.
• Developed timely, transparent, metric results to executive leadership regularly ensuring the metrics reported are a true reflection of what the business teams are actually experiencing.
• Oversaw the development of standard operating processes, upgrade planning, and provider network rollouts.

• Managed the full SDLC of the Picture Archive Communication System (PACS).
• Managed all departmental IT assets, radiology systems, and vendor on site engineers.
• Managed the General Electric Medical System contract and vendor relationship as the officially designated Contracting Officer (by Corp of Engineers) with oversight of the operational and service delivery performance of.
• Performed quarterly audit and statistical analysis of system logs to determine compliance with contracted performance system uptime guarantees.
• Submitted findings to Contracting Headquarters to impose financial penalty for failure to meet system uptime guarantee and implemented Quality Improvement Plan to address deficiency and monitor compliance.
• Co-authored RFP for Regional PACS system (5 state area) as part of Dept. of Defense DINPACS Contract.