Saura S. Email & Phone Number

India

Key Responsibilities:- Technical Leadership: Guide the planning, design, and implementation of ServiceNow solutions, ensuring alignment with business goals and technical requirements. Develop innovative strategies to utilise ServiceNow capabilities fully.- Solution Architecture: Architect and design robust solutions within ServiceNow that integrate seamlessly with external systems and software, ensuring scalable and reliable functionality.- Complex Problem Solving: Serve as the go-to expert for troubleshooting and resolving complex technical issues within the ServiceNow platform, ensuring minimal disruption to business operations.- Integration Expertise: Design and implement integrations between ServiceNow and other business critical systems, using REST, SOAP, or other API frameworks to ensure seamless data flow and functionality across platforms.- Stakeholder Management: Collaborate with IT leadership and business stakeholders to define business needs and translate them into technical solutions. Facilitate workshops and training sessions to enhance user adoption and understanding of ServiceNow features.

Key Responsibilities:- Complex Problem Solving: Serve as the go-to expert for troubleshooting and resolving complex technical issues within the ServiceNow platform, ensuring minimal disruption to business operations.- Integration Expertise: Design and implement integrations between ServiceNow and other business critical systems, using REST, SOAP, or other API frameworks to ensure seamless data flow and functionality across- Project Management: Oversee the lifecycle of projects from conception through deployment, ensuring they meet deadlines, stay within budget, and achieve business objectives.Achievements:- Successfully led multiple high-stakes integration projects, enhancing cross-functional capabilities and business intelligence. Recognised by peers and leadership for expertise in ServiceNow platform.