• Building, managing & mentoring the high-performance team of system administrators & network administrators.• Leading the Global IT service desk operations with the helpdesk team members located in Bangalore, Dublin & Miami locations and enforcing the policies & rules of engagement within the ITIL framework.• First point of escalation for any IT service delivery issue, or any local IT issues.• Lifecycle management of the IT assets from procurement to retirement & disposal • Project lead for email migration project from Google Suite platform to Microsoft O365• Project lead for migration of user profiles from on prem telephone system to cloud hosted telephone service(8x8)• BCP Lead- Kaseya APAC offices during the covid 19 pandemic• Set up the process for remote onboarding of new hires in partnership with Local & Global HR team.• Worked with 3rd party developers to set up the backend IT infrastructure to securely host the HR Self-service portal (performance review system) for global employees of Kaseya.• Act as MSP(Managed Service Provider) with local management to share the Global IT vision and optimize technology solution to Global standard.

Kaseya is the leading provider of complete IT Management solutions for Managed Service Providers and small to midsized businesses. • Administering the networking of Kaseya’s worldwide branches through cloud dashboard of Cisco Meraki.• Effectively designed the network for Kaseya Bangalore branch (250+ workstations) and managed the overall project from budgeting approval till installation & testing stage.• Efficiently resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN) and other systems. • Effectively planned the installation of the local domain controller for Bangalore branch to make sign-in process faster for the local users.

• Directed efforts as Project Manager for the Network roll out in the building which consisted of 150+ workstations.• Deftly involved in configuring Alcatel-Lucent Omni Switch 6850 and 6900 switches for the network.• Coordinated with various 3rd party vendors to get new developments done in various business applications for new requirements.

• Effectively functioned as Project Manager for the Network roll out in the building consisting of 180+ workstations.• Deftly created and implemented the IT policies for daily operations; accountable for implementing Time & Attendance and Access Control System.

• Accountable for providing support of IT Hardware, Software, Networks & IP Telephones; responsible for providing end user support and reporting to helpdesk manager.• Deftly provided first, second- and third-line support; efficiently managed the email system and ensured appropriate level of anti-virus protection.