# Provide Application Support for Mastercard Prepaid Management Services - MPMS # Business Operations Engineer with SRE skillset responsible for supporting optimization program in MPMS world and returning any interruptions into service. # Implementation of clock changes as part of DB configurations to sync Mastercard Applications with the global clock changes for daylight saving# Implementation & Validation for Change Requests via Change Management and ITSM, Raising the Defects in ALM in case of code level issues # Involved in PI Planning and Feature Discussion calls with Development Team# TCW Migration from third party infrastructure to mastercard owned infrastructure. # Involved in traffic routing, executing automated smoke pack, Implementation and validation of change request, monitoring Splunk Alerts and taking appropriate action and Checking CPU utilization from Dynatrace, to remove TOIL from existing system by automation. # To make the world a better place by creating Confluence Pages and KB Articles for all knowledge that team preserves.

# Provide Product Support for Mastercard Prepaid Management Services - MPMS # Business Operation's React Team Member responsible for supporting optimization program in MPMS world and returning any interruptions into service. # Implementation of Change Request via Change Management and ITSM across PROD and UAT environments. # Involved in migration activity of third party hosted websites to mastercard hosted websites. # Involved in traffic routing, executing automated smoke pack, Implementation and validation of change request, monitoring alerts and taking appropriate action by checking Splunk and Dynatrace logs, to remove TOIL from existing system by automation# To make the world a better place by creating Confluence Pages and KB Articles for all knowledge that team preserves.

# Level 2 and Level 3 Customer Support Engineer for providing support for Financial Products running across International Banks, Insurance Sector, Stock Markets and Private Financial Firms.# I was part of Configuration Management Team which takes care of any change management and change request and any configuration level changes for the clients. # I was part of some extraction and compare activities to filter data and compare data both before and after rollout of any new custom packages to check the impact of release.

# L3 Customer Support Engineer# Java Application Support for Retail and Omni Channel Products. # Identifying the bugs in the products, RCA for Production Incidents, Simulation, Analysis and Resolution of the issues by code fix, hot fix or configuration changes# Implementation of e-Invoice Modification for India based customers