1.Developing new duty rosters for drivers2.Scheduling maintenance charts for all vehicles3.Approving time sheets for delivery,4.Handling inventory5.Scheduling maintenance charts for all vehicles6.Handling guest arrival with pick up request, and arrange the transportation.6.Make dining and other reservations for patrons, and obtain tickets for events7.Provide information about local features such as shopping, dining, nightlife, and recreational Destinations8.Make travel arrangements for sightseeing and other tours.9.Makes guest reservations for air or other forms of transportation when requested. Obtains necessary itinerary tickets10.Inform reception manager, concierge or guest relation officers when VIP on their way to the hotel11.VIP and VVIP guests to be welcomed at the airport and ensure transportation is arranged12.If the Hotel cars are not available deals with authorized car rental staff

1.Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution 2.Keep records of customer interactions, process customer accounts and file documents3.Service Recovery by creating WOW for the guest4.Responsible for investigation, resolution and reporting of all customer related complaints.5.Escalate all unresolved issues/complaints to the line manager whilst keeping the Branch Manager informed at Branch level

..Effectively manage large amounts of incoming calls..Identify and assess customers’ needs to achieve satisfaction..Build sustainable relationships of trust through open and interactive communication..Provide accurate, valid and complete information by using the right methods/tools..Handling operation at Front Office sub Departments..Handled VVIP movement..Handling day to day operations..Basic Check in and check out..Anticipating guest requirement .Up selling at reception .Interdepartmental relationship..Generate sales leads