Saurabh Jaggi Email and Phone Number

• Performing customer due diligence activities for individual and business customer portfolio to fulfil identifications and verification. Assist with KYC / CDD / EDD onboarding, PEPs and sanctions monitoring• Managed a team of 7 analysts working in Sanctions and PEP. Received Quarterly Team Leader award in Payment Compliance for Q2 2021• Assess and communicate control effectiveness, and present investigative findings, case trends, and operational metrics to management• Creating customer risk profiles while monitoring transactions and reporting suspicious matters through Corsica• Lead projects to simplify relatively complex operational problems within diverse cross-functional groups.• Understanding of AML/CTF & Sanctions all legal and regulatory requirements, AML/CTF & Sanctions landscape and internal compliance policies relating to your role and apply to the business

- Utilise understanding of AML/CTF and Sanctions to assess and investigate events in accordance with SLAs- Analyze and interpret data and compile reports- Screening of money transfers, payments and individual customers- Conduct due diligence, including KYC, and act in discrete and confidential manner- Contribute to continuous process improvements through innovative ideas and proactive thinking- Identify and escalate issues and risks- Keep up-to-date with changing industry regulations and trends relating to security, financial crime and other emerging issues

Responsibilities:➢ Screen international money transfers, looking at payments made by individuals to identify if there are any risk of money laundering or financial crime.➢ Understanding of AML/CTF & Sanctions all legal and regulatory requirements, AML/CTF & Sanctions landscape and internal compliance policies relating to your role and apply to the business➢ Provide the required assessment and investigation of events in accordance with agreed Service level Agreements (SLAs) as per Customer Value Proposition (CVP)➢ Prompt escalation of issues / risks identified within specified SLAs➢ Pro-actively identify and drive Continuous Improvement (CI) by using productivity tools for process simplification or increased efficiency

• Analysed current systems and structures of the organisation and where required, implemented business restructures and turnarounds. Redesigned processes and existing practices through process mapping which increased the number of appointments from 50 per month to 500 per month• Trained mental health specialists across Australia on using the Dokotela services using effective communication and technical skills to smoothen the onboarding process for the specialists• Performed data extraction & analysis for the purpose of fast insights. Understood data and statistics to inform strategic business decisions. Reduced cancellation rate by 50% through applying insights from data extraction and trends• Used problem solving and analytical skills for investigation and resolution of complex medical billing disputes, claims and enquiries for the doctors. Developed of innovative scalable customer-focused processes, reporting and methodologies that improve customer satisfaction

• Formulated a new project to minimize fraud losses which resulted in a saving of $1.7 mil (USD) through rebilling card members for incorrect fraud claims. • Managed performance of a team of 10 analysts in account protection operations which resulted in the best performing team for quarter 2 of 2016• Applied process mapping techniques to identify redundancies in the existing workflow and partnered with the automation team to reduce manual effort. This partnership resulted in reduced fraud inventory by 15000 cases per annum• Managed team building activities for a group of 200 people though sports activities which improved employee morale and contributed to retention rate Job Summary:• Driving performance for assigned APS’s across Fraud processes.• Provide Coaching and Feedback for improving performance as well as overall professional development.• Liaising with support functions to create strategies to meet business goals.• Handle day-day functioning/administrative work including operations floor management.• Floor governance in terms of Operational functioning – systems availability , policy and procedures clarity , maintaining personal files.• Conducting Team huddles and meetings to cover the operational aspect and issues with respect to people/process issues.• Creating individual targets for the team and driving inventory.• Shadowing leader for BUR preparation and one-ones . • Take up end to end projects from a visibility/professional development standpoint.

• Mastered fraud process by ensuring accurate analysis of Fraud Claims and made sound decisions to approve or decline the same through systematic analysis • Applied high attention to detail and maintained 100% quality throughout 2013 while processing fraud cases which resulted in achieving the Compliant Award for 2013 • Showcased sound understanding of the fraud processed and achieved the first certifier award in the new hired batchJob Responsibilities: 1. Ensure accurate analysis of accepted Fraud Claims and merchant support to determine chargeback to merchant or retain write off’s through systematic analysis. 2. Meet and endeavor to exceed metrics on transactional quality, compliance regulations and productivity as per goals.3. Highlight issues through feedback and recommend changes in workflows, procedures, service levels, based on customer demands to meet their needs and ensure quality service is given at all times.4. Balance customer interests with the interests of American Express. 5. Communicates effectively, oral and written to identify and document necessary information

•Providing coaching and feedback to the New Hire batch in Training and OJT •Reporting (Daily Quality Trends, Weekly and Monthly Quality Reports in OJT, Overall Performance Snaphot Report etc)•Bringing about Innovation and Change in terms of the Training and OJT Model, R&R Structure and Driving Performance

• Drive improvement of Key Business Metrics such as Health Of Compliance(Hoc) Results, Quality Performance, etc• Eye for detail & Problem solving approach from Regulatory aspect of business. • Act as a “Subject Matter Expert” in terms of Process Knowledge.• Ensure that Internal Policies, Procedures, and Compliance Regulations are being followed• Identify Improvement Opportunities, Develop and Drive appropriate actions plans• Proactive ECCO gap Identification & driving closure. • Liaise with other counterparts within or outside GCA *Providing coaching and feedback to the New Hire/Cross Skilling batches in Training and OJT *Effective end to end QC’ing of the cases worked by the APSs - working in the capacity of a QCr *Reporting (Daily Quality Trends, Weekly and Monthly Quality Reports in OJT)*Bringing about Innovation and Change in terms of the Training and OJT Model, R&R Structure and Driving Performance*** Successfully certified in GFPS Blend Quality monitoring with an overall accuracy of 100%.

• Worked as an inventory management specialist, managing the service level agreements for a newly migrated process from the US. Maintained SLA’s by getting more than 90% of inventory processed within desired timeframes• Mastered Microsoft office using Excel and PowerPoint to share reports and presentations with the senior management by converting data into actionable insights Responsibilties:Enable GFPS Operations to Drive Results.Make Strategies to achieve Business Goals/Metrics.Inventory Management for CBO & DISPUTES.

Job Responsibilities: 1. Ensure accurate analysis of accepted Fraud Claims and merchant support to determine chargeback to merchant or retain write off’s through systematic analysis. 2. Meet and endeavor to exceed metrics on transactional quality, compliance regulations and productivity as per goals.3. Highlight issues through feedback and recommend changes in workflows, procedures, service levels, based on customer demands to meet their needs and ensure quality service is given at all times.4. Balance customer interests with the interests of American Express. 5. Communicates effectively, oral and written to identify and document necessary information

Job Responsibilities: 1. Ensure accurate analysis of accepted Fraud Claims and merchant support to determine chargeback to merchant or retain write off’s through systematic analysis. 2. Meet and endeavor to exceed metrics on transactional quality, compliance regulations and productivity as per goals.3. Highlight issues through feedback and recommend changes in workflows, procedures, service levels, based on customer demands to meet their needs and ensure quality service is given at all times.4. Balance customer interests with the interests of American Express. 5. Communicates effectively, oral and written to identify and document necessary information