Transformed Global Vendor Experience: Spearheaded a tech program leveraging data analytics and automation, enhancing experience for over 60,000 vendor representatives for one of the world's top social media tech giants.Efficiency Improvements: Streamlined ticket management systems, reducing closure times by 30% and eliminating bottlenecks, ensuring seamless operations for one of the largest tech conglomerates.Strategic PMO Leadership: Orchestrated end-to-end integration of… Show more Transformed Global Vendor Experience: Spearheaded a tech program leveraging data analytics and automation, enhancing experience for over 60,000 vendor representatives for one of the world's top social media tech giants.Efficiency Improvements: Streamlined ticket management systems, reducing closure times by 30% and eliminating bottlenecks, ensuring seamless operations for one of the largest tech conglomerates.Strategic PMO Leadership: Orchestrated end-to-end integration of client Business Units into tech workflows, ensuring smooth transitions and maximizing operational efficiency under challenging circumstances.Operational Oversight: Directed screening, onboarding, and ramp-up of practitioners across diverse workstreams, driving project success through meticulous planning and execution.Innovative Process Improvements: Identified critical process gaps, developed scalable solutions, and established robust governance models, leading to a positive shift in operational effectiveness and performance metrics. Show less

Worked as part of Global Customer Care (GCC) in the Vendor Management Office at Google, responsible for managing outsourced Ads support operations in India.● Statistically analyzed yearly data captured for key performance metrics across 4 markets, 3 channels & 11 Google Ads categories● Identified channels and Ads categories which negatively impacted customer experience and day-to-day operations of VMO team● Developed an intelligible automated dashboard for analyzing cross-market… Show more Worked as part of Global Customer Care (GCC) in the Vendor Management Office at Google, responsible for managing outsourced Ads support operations in India.● Statistically analyzed yearly data captured for key performance metrics across 4 markets, 3 channels & 11 Google Ads categories● Identified channels and Ads categories which negatively impacted customer experience and day-to-day operations of VMO team● Developed an intelligible automated dashboard for analyzing cross-market data using Google Apps Script & Google Data Studio Show less

Worked as a consultant for a major US-based Pharmaceutical Giant on a project focused on ERP System Improvement in a Multi-Vendor Environment.● Saved 50 person-days effort by automating 80+ use cases equivalent to INR 10 lakh, reducing execution time by 95%● Assisted senior leadership in tracking by publishing daily progress matrix report dashboards with 1000+ tests & 300+ defects