Saurabh Kumar Email & Phone Number

India

Application Owner/Head for Oracle HRMS.Overlooking all kinds of configurations, change requests, audits for Oracle HRMSAccountable for smooth operations governance for 7k+ employees

Mumbai, Maharashtra, India

Maharashtra, India

Currently Leading the establishment of the 'Transformation Management Office' in CT. This unit will be accountable to drive the Strategic Initiatives of the Organization and run Tactical and Strategical Transformation projects in these initiatives with due course of time.

Thane, Maharashtra, India

As Operations Change Manager for TCS-NBN Operations (As a TCTS Consultant)• Apply a structured methodology and lead change management activities in a SCRUM Framework➢ Acting as a Scrum Master in coaching managers and supervisors and ensuring coordination between internal and external stakeholders➢ Deployment of Changes in Monthly Sprint Cycles. Coordinating the Sprint Panning, Daily Huddles (with a team of 5 UAT Testers), Supporting team to remove blockers from Test case scripting, test cases creation, Test cases execution and test cases defect management Sprint Review (Showcasing the delivery output of the Monthly Release) and finally the Retrospective (to improve our methods for next release by improving metrices like defect density, defect closure TAT, reducing hand offs and finding ways to enhance team velocity).➢ Post change implementation, also responsible for, ensuring projects (change initiatives) meet objectives on time and on budget by increasing employee adoption and usage.As Transformation Champion for TCS-nbn Operations (As a TCTS Consultant)• End to End Process analysis, Requirement gathering by Time and motion and opportunity tapping of Service Assurance process, to enable effective automation of manual processes• Prototype modeling of the TO BE Automated process on the In House ‘Automation Anywhere Enabled Tool”, by referring to the manual AS IS process.• Implementing tactical level process improvements like Value stream mapping and reducing hand offs of existing processes.Major Achievements:• CEO Award for Best Team in the Organization in TCTS (2020)• nbn Client award for significant contribution to Operations in TCTS (2018)

Gurugram, Haryana, India

Projects Undertaken:• Process Improvement and Automation of Openreach Operations• Roles and Responsibilities:• Understanding the End to End process of Manual Jeopardy Management of different products operated within Openreach India Operations (Service Fulfilment and Service Assurance Journeys)• Preparing the VISIO and ARIS process maps of the process and conducting Time and Motion Study of the process. Also understanding the multiple handshakes between the various Applications, while progressing a particular incident.• Engaging with the Transformation Automation Team to create tactical level solutions (like building Macros) to perform repeated manual steps in order to save resource efforts.• Engaging with Pan BT TSO team to perform RPA analysis to develop Robotics capability, where required, to develop strategic level automation to reduce manual efforts.• Subsequent reduction of the cost of daily operations by implementing Seat Utilization of 1.4 across Openreach functions in Gurgaon Contact Centre (Steps Involved: Process Mapping, resource bifurcation based on Volumetric distributions in various shifts, Client Approval on the proposal and Implementation).Major Achievement:• Achiever of the Team Award for successfully establishing Seat Utilization structure in BT (2016)

London, Millton Keynes And Ipswich In The Uk Also Pune And Noida In India

Project Undertaken: • Process Design (As Is and to be Be) of LC2M, L2C and T2R services of BT-Openreach• Roles and Responsibilities• Understand the customer’s requirements for change request on existing process or designing an altogether new process.• Participating and managing Feasibility study by conducting calls with clients and understanding the requirement.• Consulting the most optimal way to fuse the requirements with the available capability and resources.• Participating in the Impact Analysis activity and providing Business level impact on various ‘Repeatable Process Blocks’ (L2C, C2M and T2R)• Drafting workflow diagrams for Scenarios like Provide, Amend, Cancel, Modify and Cease, which involves various systems and interfaces like B2B, HUB, FLOW / AIB / NEO /Autofix, PMF, Portal, Siebel and EWMP Platforms.• Consulting and mapping the AS IS and TO BE High Level and low-level process diagrams and scenarios (in ARIS/ Oracle BPA and or MS-VISIO) for the identified RPBs with Process Recommendations and Process improvements.Major Achievements:• ACE (Associate Consistently Excel) award for constant ‘A’ ratings in appraisal for 3 straight years IN Tech M (2012-2014)• Multiple PAT on The Back Awards for consistent Delivery Excellence in tech M (2008-2014)

Pune, Maharashtra, India

Pre Sales including Market Research, Account Mapping, Account Planning and developing Account related Solution Design documents for Sales Pitch, for APAC Region

Master Of Business Administration - Mba, Marketing

Bachelor Of Engineering - Be, Mechanical Engineering

Isc, Science, Mathematics And Computer Science

Activities and Societies: Marching Band, Adventure Club, Rotary Club, Magazine Club

Icse, Science, Mathematics And Computer Science

Activities and Societies: Magazine Club and Adventure Club