Manager, Software Quality Assurance
CurrentManage a team responsible for all aspects of quality for Luma, a digital labor product suite consisting of Luma Virtual Agent, Luma Knowledge & Luma Automation, and ISM, an IT Service Management product suite. Responsibilities include managing manual & automated testing, software release quality checks & sign offs, rollout procedure checks, and process improvements to improve quality standards. * Built a new QA team, which gradually grew to a team of 7 QA engineers, after product’sdivesture from CA Technologies.* Recruited, trained & mentored new team members.* Facilitate testing, ensure testing is conducted on right setups, test activities are not blocked andstep in to help the team to test when required. Defined testing strategy, reviewed test plans and prioritized test efforts based on continuingdata analysis.* Help team sign off test deliverables confidently. Review & sign off software rollout procedures.* Implemented test automation framework for backend, frontend & end to end validation for allmajor components – ISM, Luma Virtual Agent & Luma Knowledge.* Lead team to build & maintain test automation framework and challenge the team continuouslyto leverage more of automation for day-to-day QA tasks.* Identified meaningful gaps in the QA process on ongoing basis that help drive improvements intesting effectiveness.* Strategize & execute performance & load tests. Manage & maintain performance test labs.* Designed workload models & performance test plans for ISM & Luma Virtual Agent.* The performance test findings helped take appropriate actions to improve the performance &reliability of various product components.* Responsible for supervising & co-ordinating the security / vulnerability assessment certificationsfor ISM & Luma by working with external vendors.* Manage & maintain test environments & infrastructure (in-house as well as cloud).* Liaison between DevOps & ProdOps team as needed.* Support regulatory audits on need basis.