Saurabh Sumrani Email and Phone Number

Multitasking Business Process Analyst supporting definition and implementation of strategicinitiatives for business transformation. A strong communicator & contributor with over 12 yearsof multi-cultural & cross-functional experience in the development, documentation and deliveryof process innovations, driving the attainment of business goals.

• Primarily accountable for providing Quota Crediting solutions which ensures accurate incentive payout to sales teams which helps in optimizing company profits.• Single point of contact for Quota Crediting Operations for Vacuum Business under EMEA & AFO Region (Direct sales, Indirect sales channels) ensuring correct and accurate incentive pay out to sales executives and agents as per the sales numbers.• Establishing good liaisons with the business partners and be open for any changes.• Partnering with cross functional teams to ensure correct order assignment and quota crediting within correct accounting period.• Generating various control reports to ensure accurate process performance

Working for Agilent Technologies as Customer Service Specialist (Order Management).Working with Business Centre as sales support staff. Overall division is SUPPLY CHAIN MANAGEMENT, working in Order Management part and catering to EMEA (Europe, Middle East & Africa) region.My current role revolves around good communication. The Core Job is to process the Orders in SAP and need to keep a track of the Order until it gets invoiced to the Customer. During this process, we contact with internal teams: FactoryLogisticsCredit and Collection teamContracts TeamPricing TeamResponsibilities: Handling Customer queries and orders on timely basisProactive tracking and communication of the orders and complaints of the customerPerforming Internal Audits of the team every monthProcess Improvement and Initiate problem solving

Handling Orders and Queries of customers from EMEA region. Job is to book the Orders in SAP and need to keep the track of the Order till it gets invoiced to the Customer. During this process, we contact with Factory, Logistics Credit and Collection team.