Saurabh D. Email & Phone Number

I am looking for a fresh challenge that will allow me to learn and develop new skills and additionally allow me to get involved with different and exciting projects. Open to relocate.Proactive, result-oriented and confident individual. Ability to work independently and in a team. Open minded, collaborative in nature and sharing/involving in due time. Develop support system to be able to offer end user experience and high automation level of efficiency. As a Lead Tech support having an experience in supporting employees with their day-to day IT issues either on site or remotely. Provide professional and efficient IT support to the employees located in Middle East and in APAC region.Work experience on multiple ITSM tools, different OS, software & hardware. Along with IT support actively assist & involve in multiple IT projects ( new office setup, infrastructure upgradation) in the APAC region. Worked closely with suppliers and finance team and take the ownership of IT procurement. Additionally managing IT vendors , inventory and various other tasks related to IT infrastructure.| ServiceNow | Freshservice | BMC Remedy | Jira | Office 365 | MS Teams | SharePoint | Google Workspace | OneDrive | Windows 10/11 | LINUX | VMware | Azure AD | Intune | MFA | MDM | Server 2019 | PowerShell | SCCM | Print server | JAMF | WebEx | PowerShell | Mac book | Dell Laptop & Desktop | AWS | End-user Support | KB Article |